Product selection was easy to navigate Product selection was easy to navigate. Website was easy to use. Live chat was available for any additional questions. All very helpful for a first time customer. Promo code worked and offered wonderful savings. Check-out was seamless with additional savings of other products before I completed purchase.

Their products are overpriced. Confusing subscription service. Their products are way overpriced. They have 2 websites that they charge you subscriptions for which is misleading. The charges and emails are from Chamonix. I went to that website thinking I had no subscriptions and then they charged me $158 for a whole package that I do not want. They said I had a subscription on the Genucel website. I only bought it to try it the first time because Chicks on the Right raved about how great it is, but after using it for several months, I see no significant difference in my skin and do not want to keep paying these high prices for something that is mediocre at best. Who can afford $158 on skincare alone every month and that is on discount. They tie you up in these subscriptions and cannot easily get out of it. There are just as good skin cares out there that are much more reasonably priced and all natural like GoPure which I will be going back to. UPDATE: The company is allowing me a refund so I changed the rating from 1 star to 3

I've heard Mark Levin talk about this… I've heard Mark Levin talk about this product for a long time, so I finally decided to try it out. The online experience was easy and the customer service chat window came in handy. I asked what was recommended for forehead wrinkles and quickly the representative told me the Deep Firming Serum, which was one of the free gift options. I found the rep to be knowledgeable and speedy with responses, which I really appreciated. In a few weeks, I hope to give another 5-star review on the products.

I have used Genucel products for 5… I have used Genucel products for 5 years and thought their product was good. I tried their Gen90, which flaked off, and didn't work, reached out to customer service and asked to replace it with their Immediate Effects (didn't ask for a refund), and was told that I was using the product wrong.....don't count on their guarantee. Won't trust them again.

Kyanna, CSR = Excellent; Chamonix Marketing = Not So Much. Kyanna is a very professional Customer Service Representative for Chamonix. She understood my issue and immediately set about solving my problem. Kyanna provides confidence that allows me to believe she followed through on my request. You should give Kyanna a raise. Your marketing focus leaves customers with very limited options. It would be great if we want a specific item on reorder, then we can actually order that specific item and not constantly be forced to accept all your other crap at entirely too exorbitantly high pricing. Just make sure you don't punish Kyanna because I choose to tell the truth about Chamonix’s marketing ... ahem ... strategies. And you have a real nice day, too. Stay Safe. Godspeed.