VM
GBGreat customer service … I received a cortisol test—the original tubes were flawed—they could not process the samples that leaked. They corrected the issue by sending a new kit without charge. The representative was kind and quick to solve the issue.
Sherri Baffa
GBPleased with the service I have… Pleased with the service I have received. I appreciate a place where I can economically get tests for things my doctor’s office does not offer or does not think is necessary. Good customer service.
SG
GBCouldn't get my MLB# to register Couldn't get my MLB# to register, it kept telling me "invalid" but did a live chat with Mel - she was a lifesaver, especially since I had already mailed my test sample back in. I appreciate her help!
Carrie Smith
GBSeems to be a lot of people have… Seems to be a lot of people have trouble registering their kits, and I did as well. I was assisted promptly by customer service, but if this is a common occurrence the company should look for a permanent resolution to keep these things from happening. Still waiting on my results and it’s been several days.
Dave M.
GBOnline help for unregistered kit Purchased a test kit (3 months ago) at Walgreens that the clerk failed to activate. Mel walked me through finding my e-receipt and registered the kit remotely for me.