Help with a 2nd test I gave the Lab 6 stars because Mel helped figure out why my registration would not go forward. I had a second test sent to me after the first one did not have enough blood to test-my fault!. I think your system didn't like that I had another test to register and would not let me use my email to register the 2nd test. Mel got it all worked out! Can't wait for the result. Mel was very kind and understanding.

Mel was a lifesaver! Mel was super helpful in answering all my questions and assisting me via chat. They located my MyLabBox shipping info, registered and my kit, and told me when to expect results. Thank you Mel!

Literal HELL on earth about HSV 2 test inaccuracy I’ll come back and update this once my suspicions are confirmed but MLB ought to be held accountable for the misinformation and lack of it that is on their website for HSV 2 testing. Not only does the CDC advise AGAINST HSV 2 testing without symptoms but they encourage a two step process especially for those with low index readings between 0.9 and 3. I had a 1.32 reading which I’m 90% sure is a false positive and would have accepted that fate based on what is on the MLB website (you do not need to get retested if you tested positive). That is just NOT true especially if you request your index and it’s low. They do NOT willingly provide the index anymore. So many people are not educated on how UNRELIABLE HSV 2 IGG tests are when you’re asymptomatic and MLB boasts of their accuracy when even the CDC and FDA confirms they are not. My physician did her best but she basically told me the results were 90% accurate (not true) and that I can just do whatever I want with the information. I’m getting a QUEST test and then a Western Blot if need be but I’m psychologically damaged by this experience and should have never been through this. Similar to EVERYLYWELL, MLB NEEDS TO REMOVE HSV 2 tests from their website. I can’t imagine how many lives they’ve ruined and how many people are walking around thinking they have a virus they don’t. I’m so furious about the experience and the fact that I had to get education through Reddit and the CDC instead of the company I ordered from, that I’m thinking of pursuing legal action when my false positive result is confirmed. This is simply unacceptable. This also caused psychological damage to an ex partner who I had to reach out to for testing. How dare you people do this to the GP and get away with it?!?! Are you not up on what is happening with the CDC guidelines? They literally sent out a letter in January. Have you read it?? Update! Today is 4/16 and I’ve been going through this since 4/4. I DO NOT HAVE HERPES! I will be reporting this to the FDA ASAP! Do NOT BUY THE HSV 2 TEST FROM THIS COMPANY. THEY’RE UNINFORMED AND IT IS INACCURATE. DON’T listen to what they’re saying in this response. There is NO disclaimer on their website. They claim once you test positive you don’t need to re-test. They’re in it for money and not for you! BEWARE!

Online help for unregistered kit Purchased a test kit (3 months ago) at Walgreens that the clerk failed to activate. Mel walked me through finding my e-receipt and registered the kit remotely for me.

Great customer service Great customer service I had misplaced the instruction card for my test kit. I went on the website and had a chat session. My questions were answered and she gave me videos on how to do the blood collection. I now feel confident to complete my lab box.