Ordered a test kit and it never arrived Ordered a test kit and it never arrived, yet they took my money. I e-mailed customer service with the order number and no reply. I called customer service to get a voicemail. Fraud.

Do not use Do not use. 4 weeks of wasted time. 2 weeks after I ordered I still had not received my order. I messaged in and find out there was a “shipping error” and decided not to inform me. And we’re waiting on me to contact them. There was no error in the address. After reaching out to customer service about replacing it for free they gave me a code to use online for a free test kit as a replacement. The codes they gave me did not work, delaying the process even more. After ordering my replacement kit and still not getting it for OVER 2 more weeks. I was left with no choice but to call and demand a refund. Do not use this company

Mel was a lifesaver! Mel was super helpful in answering all my questions and assisting me via chat. They located my MyLabBox shipping info, registered and my kit, and told me when to expect results. Thank you Mel!

Ordering simple, testing even easier! Ordering was nice and quick. Process was easy and straight to the point. I had an issue updating my kit# but I used the chat feature and the associate manually inputted my information/kit within a couple of minutes and I was good to go. Would recommend. Fingers crossed I don't have herpes!

Couldn't get my MLB# to register Couldn't get my MLB# to register, it kept telling me "invalid" but did a live chat with Mel - she was a lifesaver, especially since I had already mailed my test sample back in. I appreciate her help!