SG
GBCouldn't get my MLB# to register Couldn't get my MLB# to register, it kept telling me "invalid" but did a live chat with Mel - she was a lifesaver, especially since I had already mailed my test sample back in. I appreciate her help!
Connie Barron
GBHelp with a 2nd test I gave the Lab 6 stars because Mel helped figure out why my registration would not go forward. I had a second test sent to me after the first one did not have enough blood to test-my fault!. I think your system didn't like that I had another test to register and would not let me use my email to register the 2nd test. Mel got it all worked out! Can't wait for the result. Mel was very kind and understanding.
andy
GBHelpful and reassuring The chat assistant was very kind and helpful, and quickly addressed the issue (had ordered the wrong test) Highly recommend!
Theatre Girl Reviews
GBEmpowering way to self serve with your health I’m so grateful companies like this exist to help self-serve. There can be such a stigma attached to testing for certain things (and the pain of insurance, scheduling, etc.), and MyLAB Box was so easy. I had to reach out with a clarification and a tracking issue, and it was easy to get help, too.
Dave M.
GBOnline help for unregistered kit Purchased a test kit (3 months ago) at Walgreens that the clerk failed to activate. Mel walked me through finding my e-receipt and registered the kit remotely for me.