Ordered a test kit and it never arrived Ordered a test kit and it never arrived, yet they took my money. I e-mailed customer service with the order number and no reply. I called customer service to get a voicemail. Fraud.

Ordering simple, testing even easier! Ordering was nice and quick. Process was easy and straight to the point. I had an issue updating my kit# but I used the chat feature and the associate manually inputted my information/kit within a couple of minutes and I was good to go. Would recommend. Fingers crossed I don't have herpes!

Online help for unregistered kit Purchased a test kit (3 months ago) at Walgreens that the clerk failed to activate. Mel walked me through finding my e-receipt and registered the kit remotely for me.

Helpful and reassuring The chat assistant was very kind and helpful, and quickly addressed the issue (had ordered the wrong test) Highly recommend!

Easy and not embarrassing tests. The tests are very well put together with easy instructions. I like that I can test on my own, in my own home without a trip to the doctor. I get piece of mind, and it's not embarrassing like asking the doctor to test and getting judgy views from staff at the doctor office and I save so much money this way! The customer service is amazing when I have questions too. They are very understanding. If you need to test - this is the place to go.