Helpful and reassuring The chat assistant was very kind and helpful, and quickly addressed the issue (had ordered the wrong test) Highly recommend!

Ordered a test kit and it never arrived Ordered a test kit and it never arrived, yet they took my money. I e-mailed customer service with the order number and no reply. I called customer service to get a voicemail. Fraud.

Adrenal Stress Test This test measures both DHEA and Cortisol (4x throughout the day). It was needed to determine the main cause of low Free T4 and low Free T3 before determining a proper thyroid treatment. It is accurate, straight forward and comes with a clear explanation, as well as normal reference ranges. The test directions were clear, the online assistance was helpful and follow-up customer service was great. I will certainly use them again.

Pleased with the service I have… Pleased with the service I have received. I appreciate a place where I can economically get tests for things my doctor’s office does not offer or does not think is necessary. Good customer service.

Help with a 2nd test I gave the Lab 6 stars because Mel helped figure out why my registration would not go forward. I had a second test sent to me after the first one did not have enough blood to test-my fault!. I think your system didn't like that I had another test to register and would not let me use my email to register the 2nd test. Mel got it all worked out! Can't wait for the result. Mel was very kind and understanding.