Not sure about this company. They collect my payment and then don't ship my equipment. They claim to need an authorization form AFTER they have already taken my payment. They never answer their phone and have only returned my 4th message after I threatened to call the Better Business Bureau. I am not sure about this company. I should have read these reviews first.

LOW QUALITY Facial Steamer and Non-existent customer service I purchased the Euro Facial Steamer and was surprised to find that it had a LOUD ticking timer for the steam (that is not listed as so on their website). When I contacted customer support regarding this issue, Ryan's response was, "Surprisingly, I talk to a lot of people who don't mind it! You are welcome to ship it back to us (another $50) and we can sell you the Digital Euro Facial Steamer ($329 + another $50 in shipping). We'll even waive the 15% restocking fee!" Nope, no thank you!! Never again buying from this sham of a company who purposefully leave out info in their descriptions and have NO idea how to design spa products. I'll give away this ticking time-bomb before I ever spend another penny here.

Very disappointed I'm very disappointed to hear that after receiving one of the items I ordered and found that it wasn't what I expected and needed to send back, I am being charged a 15% and pay for the return shipping. Had I known before the order was placed and since I am not able to see the item live, I wouldn't have ordered it. So, therefore, I won't be ordering from your company for the simple fear if it isn't right, I'm charged!

so far so good received combination mag light/steamer. upon opening package, there was visible signs of rust on several of the pieces. I immediately contacted customer service. I was instructed to take a picture and email it for their review. I followed up a few hours later and was told FedEx would pick up the defective equipment and a replacement would be on its way.

Outstanding Customer Service The customer service is above and beyond. If you have any questions, they can handle it not only with ease but with courtesy, professionalism and care. They even addressed a topic I almost forgot to inquire about and were more than informative about my product and how to care for it to get the longest life out of it. I was super happy with my call (which doesn't happen often) and will use this company again for my spa purchases.