Unexpected Delivery of a bulky item When placing the order I was assured the shipping company would have got in touch to give me a delivery window. Instead, Spaandequipment didn't send me any email with any tracking number, nor the shipping company got in touch at any moment. Final result, I got a phone call like: your 200 lbs item is here RIGHT NOW on the sidewalk: come and move it. Awful after sale follow up (so far).

I made a purchase with Spa and… I made a purchase with Spa and equipment and part of the device I purchased broke! I called the company and they asked for a pics of the broken pieces! Very shortly after that I had brand new piece send to me without questions asked! The lady that was helping me was Yolanda Melena. She was so professional and kind and I wish everybody in skin care industry and mostly customer service was as efficient as this wonderful employee of SPA and EQUIPMENT. Excellent job and many many thanks!

so far so good received combination mag light/steamer. upon opening package, there was visible signs of rust on several of the pieces. I immediately contacted customer service. I was instructed to take a picture and email it for their review. I followed up a few hours later and was told FedEx would pick up the defective equipment and a replacement would be on its way.

Not sure about this company. They collect my payment and then don't ship my equipment. They claim to need an authorization form AFTER they have already taken my payment. They never answer their phone and have only returned my 4th message after I threatened to call the Better Business Bureau. I am not sure about this company. I should have read these reviews first.

Great customer service! Super super helpful customer service agents dealing with a large order and a product that is on backorder that will ship later than the rest. This company was so easy to work with, very efficient, got back to me when they promised they would. I could not be happier. I know the products I ordered will be fantastic. I ordered 4 Spa Procedure beds and 4 towel warmers from them. I'm sure I'll be back to order more based on this transaction.