Terri
GBAmazing customer service Amazing customer service! I ordered several items and they did not fit my Frenchie. I reached out to send back for replacement and the customer service team took care of the rest. They even asked for the measurements so they could help size my pup and put her in the best looking outfits. The quality of the items that were delivered were great. I will definitely be buying more in the future.
Hetal Patel
GBWaterproof jacket I really loved the snowsuit for the frenchies, but unfortunately their largest size did not fit my little guy. Customer service was accommodating in helping me find a different item for a one time free of charge exchange. Although I didn't get the item I wanted for my frenchie, I was happy with the timely customer service resolution.
Diane Keith
GBFrenchie Robot I ordered the Frenchie Robot in October for a Christmas gift. I gave it on Christmas. Upon opening the original box and activated the robot, it did not work. Customer Service refused to send another or refund because of their 14 day return policy. I respect the policy, however, I have never heard of a policy like that for Christmas gifts. Just out the money and the toy.
Uncas Martell
GBMy experience was great My experience was great! I loved the excellent customer service this company gives. They're fast & figured out my issue in a timely manner!
Roswitha
DEHighly recommended shop The article I ordered for my dog was very nice but it didn‘t suit. I asked for being allowed to send it back. The answer arrived very fast. It needn‘t be sent back and I will get another one in the right size for free. The contact was fantastic and I highly recommend this shop 👍👍👍!