Winter paw footwear! Great choice of apparels and paw wear for frenchies! We ordered winter booths, it took a long time to receive but the problem was Chinese New Year holiday. When we received the product we found that they were too big. We had followed the measuring instruction but should have been more accurate... We contacted Frenchie shop and they were very responsive in dispatching a smaller size at no extra cost! Thank you Frenchie.shop for your attention and excellent customer service!

I really didn't like the idea of paying… I really didn't like the idea of paying for a product and it didn't fit, and only getting a fraction of my money returned. I think they should just return the money you spent on that item, not replacing it with another item that is less than what you originally paid. I will be rethinking buying from the Frenchie shop again. I feel bad, but I don't like their return policy.

Waterproof jacket I really loved the snowsuit for the frenchies, but unfortunately their largest size did not fit my little guy. Customer service was accommodating in helping me find a different item for a one time free of charge exchange. Although I didn't get the item I wanted for my frenchie, I was happy with the timely customer service resolution.

What an amazing company!!! What an amazing company!!!! My Frenchie is very broad chested and a large would not fit him. I asked to exchange my products and the company graciously asked me to measure him, sent a diagram and is sending me a free replacement. I will shop with them forever! 👏👏👏👏👏👏

outstanding customer service Frenchie shop is an outstanding company. I got some stuff for my puppy and they came too small. The customer service is very polite and accommodating. They communicated with me and told me what to do. They also responded very quickly. I'm so satisfied with them, I'm definitely shopping from them and recommending them to all my friends and family. Also, the quality of the clothing is great! I just love them all. Thank you Frenchie shop. Keep up the great work you are doing.