I bought a pair of French Bulldog boots… I bought a pair of French Bulldog boots and they sent the correct size, but It is too small. so, want to exchange the bigger size. However, I received a quick response saying they would send a different new pair of boots, and they even offered it for free. I'm so grateful and amazed. Now I've become a customer who trusts the French shop.

Customer Service/products They really went above and beyond. Products are beautiful. Jacket is cute and leash looks very posh.

Super quality and service I'm happy to share my positive experience shopping for pet supplies at Frenchie Shop. The customer support service is top notch. When I had a problem, I received prompt and friendly assistance from specialists. They are always open to communication and ready to help in resolving any issues, which is incredibly valuable to me as a buyer. I can't help but mention the excellent quality of the raincoat I received for my Frenchie. Frenchie Shop is a reliable and professional partner for all pet owners. Their high level of service, wide selection, user-friendly website and helpful team of specialists make them your first choice when purchasing pet supplies.

I really didn't like the idea of paying… I really didn't like the idea of paying for a product and it didn't fit, and only getting a fraction of my money returned. I think they should just return the money you spent on that item, not replacing it with another item that is less than what you originally paid. I will be rethinking buying from the Frenchie shop again. I feel bad, but I don't like their return policy.

I have been using Frenchie Shop for… I have been using Frenchie Shop for quite a few years and they are Absolutely outstanding in customer service! 5 stars hands down, if I could give 10 I would! Very quick with responses and answering emails. Even offered to mail a FREE product replacement free of charge to EU. Cannot ask for more. Thank you soo much for your kindness and looking after our fur babies...