Waterproof jacket I really loved the snowsuit for the frenchies, but unfortunately their largest size did not fit my little guy. Customer service was accommodating in helping me find a different item for a one time free of charge exchange. Although I didn't get the item I wanted for my frenchie, I was happy with the timely customer service resolution.

Satisfied Customer Great customer support. I purchased a harness and leash set; however, upon arrival, it was too big. I reached out regarding an exchange, and they offered a free replacement of a smaller size. Very satisfied.

Frenchie Robot I ordered the Frenchie Robot in October for a Christmas gift. I gave it on Christmas. Upon opening the original box and activated the robot, it did not work. Customer Service refused to send another or refund because of their 14 day return policy. I respect the policy, however, I have never heard of a policy like that for Christmas gifts. Just out the money and the toy.

Customer Service/products They really went above and beyond. Products are beautiful. Jacket is cute and leash looks very posh.

Amazing customer service Amazing customer service! I ordered several items and they did not fit my Frenchie. I reached out to send back for replacement and the customer service team took care of the rest. They even asked for the measurements so they could help size my pup and put her in the best looking outfits. The quality of the items that were delivered were great. I will definitely be buying more in the future.