I bought a pair of French Bulldog boots… I bought a pair of French Bulldog boots and they sent the correct size, but It is too small. so, want to exchange the bigger size. However, I received a quick response saying they would send a different new pair of boots, and they even offered it for free. I'm so grateful and amazed. Now I've become a customer who trusts the French shop.

Great customer support Great customer support. We ordered a backpack which upon receiving was unfortunately small. I reached out for a refund, and was offered a new bag instead without needing to send the old one back. The new bag came fine and worked perfectly. Thank you!

Waterproof jacket I really loved the snowsuit for the frenchies, but unfortunately their largest size did not fit my little guy. Customer service was accommodating in helping me find a different item for a one time free of charge exchange. Although I didn't get the item I wanted for my frenchie, I was happy with the timely customer service resolution.

My experience was great My experience was great! I loved the excellent customer service this company gives. They're fast & figured out my issue in a timely manner!

I ordered two items for my brand new… I ordered two items for my brand new Frenchie, a sweater and a jacket. Absolutely adorable!!! The sweater fits great because it stretches but I ordered to small of a size of the “Gucci” jacket. Their customer service is absolutely amazing! They got back to me immediately and asked for his measurements and are sending me out a new one as a one time complementary transaction without sending back the one I ordered. Sad he doesn’t fit the one I ordered him, but I will give it to a good home and I will definitely be ordering a lot more outfits from this amazing company and making sure I measure my pup, right 😂🙌🏼 Thank you Frenchie shop, you guys rock!