Good and great I Waill say -

Painful unused sleep roll not returnable I called to complain about a sleep roll that was painful and I was treated with disrespect by the person answering the phone. I have bought quite a bit from the company, but they wouldn't let me return the sleep roll. I had not used it, and it is hard as a rock. I don't know how anyone could sleep on it. This purchase will end my relationshipto with this company. Buyer, beware. If you don't like, you are stuck.

Excessive shipping costs My only objection is the exorbidant shipping costs for the two lightweight items I ordered totalling $36. The shipping was $15 and your policy of determining shipping costs on the total price of the order will discourage many people from ordering items that happen to be less expensive. It ultimately raises the price point of the item itself to be non-competitive with other vendors. And on top of it all, the shipping is just regular UPS ground, rather than a more expedited two or three day. Not a great value.

Very concerned that shipping costs are… Very concerned that shipping costs are not known at the time of purchase.

Purchased an $80 item and ended up with… Purchased an $80 item and ended up with an additional $60 in shipping and the over $60 in customs and duty. As a Canadian shopper I would not purchase from you again as this wS way too expensive and not clear up front