Love the ease of navigating the site… Love the ease of navigating the site and the professional discount. Hate the shipping charges. If I forgot to order something for my clinic, the shipping charges dissuade me from ordering again and I usually find an alternative at a different site. Perhaps looking at free shipping over a certain dollar amount would encourage people to: -order more products to meet the threshold -order more frequently

Broad selection but navigating could be… Broad selection but navigating could be better. I had to pull out your catalog to find stuff and think I didn’t get to see all. You should group things better. Why are balls not together?

Soft rollers The short videos that explained the difference between the different types of rollers were very helpful. A good idea to offer a book that demonstrates exercises for users new to rollers. I ordered the book along with the soft roller.

Shopping fine; Shipping seemed unclear Shopping itself was fine. However, when I placed the order and selected the default "USPS Priority Mail," I couldn't find an explanation of what that is in terms of potential number of days til delivery. A ballpark figure would have been nice so I could make the best choice between that option and another.

I have been doing pre-op physical… I have been doing pre-op physical therapy & the practice I go to uses your products. In between appointments I am doing the exercises at home using a belt which actually isn't as efficient & is more difficult. I ordered your Stretch Out Strap a few days ago & it arrived in today's mail. I am so excited. Great product. Great service. Thanks OPTP. I have to go do my exercises now.