Discount code not working There was a discount code, but every time I tried to apply it, it went to a page that showed an error code. So I just placed the order, since the discount was only good through that day. I did leave a note in my order asking whether the discount could be applied, but I haven't heard back yet.

Problems with signing it Problems with signing it. Despite ‘forgetting’ my password. And trying to use a temporary one- also not successful, I was able to make my order. I must have misunderstood shipping I thought the only option was UPS, however I must have accidentally selected USPS which I preferred. The products are first rate. This is the place to go if you are serious about exercise, rehab, etc

Purchased an $80 item and ended up with… Purchased an $80 item and ended up with an additional $60 in shipping and the over $60 in customs and duty. As a Canadian shopper I would not purchase from you again as this wS way too expensive and not clear up front

Comparison charts of products would be useful Product differentiation needs to be clearer. They have so many rollers but difficult to tell them apart. The terminology is also confusing - standard density, medium density, hard, soft etc. A standardized description would help and also a comparison chart of rollers. The videos on product pages are marketing and don't provide useful information. It's amazing how companies with decent products spend on marketing...when useful content could sell the product. Shipping prices are ridiculous. My rating is for the quality of products - their site and customer communications/service can be improved

Painful unused sleep roll not returnable I called to complain about a sleep roll that was painful and I was treated with disrespect by the person answering the phone. I have bought quite a bit from the company, but they wouldn't let me return the sleep roll. I had not used it, and it is hard as a rock. I don't know how anyone could sleep on it. This purchase will end my relationshipto with this company. Buyer, beware. If you don't like, you are stuck.