Very Satisfied with the site and quality of the products The site is laid out very well. Products are of professional quality and the video's are very helpful and informative. I've been purchasing items on your site for a long time and never had any problems with ordering or receiving my order. One think you could do better on is the shipping costs. It's some times a deal breaker.

Helpful staff I called in to get a recommendation for a product to alleviate the symptoms of my plantar fasciitis. The woman on the phone was very helpful and the product she recommended was one of their cheapest options (half balls) and it works great for me. Will definitely purchase from OPTP again!

Good and great I Waill say -

Excessive shipping costs My only objection is the exorbidant shipping costs for the two lightweight items I ordered totalling $36. The shipping was $15 and your policy of determining shipping costs on the total price of the order will discourage many people from ordering items that happen to be less expensive. It ultimately raises the price point of the item itself to be non-competitive with other vendors. And on top of it all, the shipping is just regular UPS ground, rather than a more expedited two or three day. Not a great value.

Discount code not working There was a discount code, but every time I tried to apply it, it went to a page that showed an error code. So I just placed the order, since the discount was only good through that day. I did leave a note in my order asking whether the discount could be applied, but I haven't heard back yet.