great service! Amazing experience. The product I ordered was on back order. Not only did I receive an update (and apologies) from them (and it was only ! week after I'd ordered!), they expedited delivery once it came in (shortly after the email update). MANY companies could learn a LOT from PetFancy! Their service will keep me coming back!

Great Follow Up Service Purchased an iFetch-Too ball launcher for my Airedale terrier. Came with out a charger. Called and received a charger in just two days. No fault of PetFancy but they made it right. Great Service on a $200 purchase.

just. awesome! I ordered a few items from Pet Fancy, and they are even better then expected! All of the items are very well made with high quality materials. The ordering process was easy and very fast. Thrilled with my order and Pet Fancy will now be my go to for anything pet related!! LOVE!!

Speedy Delivery and Responsive Customer Service I ordered the Sleepypod Pet Bed. PetFancy order processing was fast, and delivery was prompt. Upon receiving the package, the box label did not match my order (the color was not what I thought I ordered). I emailed customer service about it, and within 2 minutes the representative explained to me that they had run out of shipping boxes and assured me that the right colored Sleepypod was delivered to me. Overall, satisfied with the pricing of the product, timing of delivery, and responsiveness of the CSR.

Customer service impressive! When Sophie's harness arrived it was too large, I ordered based on the measuring table. It was an issue because she and I were leaving to go out of town, and I needed to correct size by the following Thursday. So customer service expedited shipping at no charge to me, and sent me the next size down. They also included a return shipping label. Thanks for doing this, her safety is a priority. Also, just a side note, I have two trucks, a 1997 GMC Sierra that I owned since it was new, and a 2014 Yukon. The seat belts in the '97 require an extension, the '14 Yukon has belts that are much longer, so it doesn't need a seat belt extension. Sophie is a larger dog, so requires a longer seat belt than smaller dogs.