First time purchase - Great experience Purchased a Sleepypod for my cat and it arrived much sooner than I expected which was great! Came properly packaged and was exactly what I ordered. I found that they had the best pricing after doing some research and the ordering process was straightforward, making it a simple and pleasant transaction. I would definitely use PetFancy again in the future.

Uninformed and Late My order was marked as "processing" for over a week. No response or information. Made phone call to see where my order was and was sent to an anonymous voice mail. I was never given any good explanations on where my order was or why it was late. Eventually it did arrive, unexpected, in time for Christmas. I would not do business with them again.

Great Follow Up Service Purchased an iFetch-Too ball launcher for my Airedale terrier. Came with out a charger. Called and received a charger in just two days. No fault of PetFancy but they made it right. Great Service on a $200 purchase.

Customer service impressive! When Sophie's harness arrived it was too large, I ordered based on the measuring table. It was an issue because she and I were leaving to go out of town, and I needed to correct size by the following Thursday. So customer service expedited shipping at no charge to me, and sent me the next size down. They also included a return shipping label. Thanks for doing this, her safety is a priority. Also, just a side note, I have two trucks, a 1997 GMC Sierra that I owned since it was new, and a 2014 Yukon. The seat belts in the '97 require an extension, the '14 Yukon has belts that are much longer, so it doesn't need a seat belt extension. Sophie is a larger dog, so requires a longer seat belt than smaller dogs.

great service! Amazing experience. The product I ordered was on back order. Not only did I receive an update (and apologies) from them (and it was only ! week after I'd ordered!), they expedited delivery once it came in (shortly after the email update). MANY companies could learn a LOT from PetFancy! Their service will keep me coming back!