I ordered floor lamp on a Friday… I ordered floor lamp on a Friday evening on December 14th. Gave me estimated arrival date on the 24th. I was concerned that it would not arrive in time for Christmas gift. The ordered shipped on 17th and I received regular emails update shipment during the week. I received the floor lamp today and wrapped it and it is under tree for opening on Christmas morning. Verilux makes quality product and I would purchase product from them again. J Scott

Blew up when plugged in, company response was disappointing I had wanted a light therapy lamp for a long time and my husband did his research and bought this for me for my birthday. I was thrilled. I read the instructions and notes the safety features on the plug. Verilux shipped to the UK from USA so we purchased a worldwide to UK converter. The minute I plugged it into the outlet the product flashed and popped shorting out. There was a horrible smell and that was that. I immediately emailed the company. After about 2 days I got a response asking for the model number. They responded that the warranty was void because it wasnt suitable for 220v outlets in the UK? And that was it. Product broken, money gone. How is the average joe meant to know what voltage the outlets in their house are? Surely if they are prepared to ship worldwide they should be a bit more specific about which of their products can be actually used worldwide? Such a disappointment.

Caution........how is your product being shipped? Upon receiving my purchase, I was hopeful nothing was damaged. The packaging was very “brow-beaten”. Luckily everything was safe. It’s disappointing my purchase didn’t mean that much to the carrier.

Superb level of customer service! I ordered light therapy equipment as a gift for somebody. When Verilux determined they were out of that model, they offered to send this person a more expensive model. I accepted this offer but was worried that because of the delay involved in this email exchange the gift may not arrive in time for Xmas. Verilux then unsolicitedly sent it by express mail. i am very impressed by this level of service! (The item is not for my use and it takes some time to obtain therapeutic effect, so i can't comment on its effectiveness.)

I received excellent service on my… I received excellent service on my first order, despite having mistakenly ordered stands which I did not need to support my happy lights. Verilux allowed me to return the stands and reminded me that this was part of their 30-day return satisfaction guarantee. Meanwhile, I am enjoying the lights daily.