Superb level of customer service! I ordered light therapy equipment as a gift for somebody. When Verilux determined they were out of that model, they offered to send this person a more expensive model. I accepted this offer but was worried that because of the delay involved in this email exchange the gift may not arrive in time for Xmas. Verilux then unsolicitedly sent it by express mail. i am very impressed by this level of service! (The item is not for my use and it takes some time to obtain therapeutic effect, so i can't comment on its effectiveness.)

Overpriced, Defective, Inferior Product I purchased a HappyLight Duo 2-in-1 Light Therapy & Task Floor Lamp from Verilux. The pole doesn't fit securely inside the base and is wobbly. The light switch doesn't work with my wall switch. The quality of the lamp doesn't merit the $129.99 cost. I couldn't return it and I wasn't given any partial refund for an inferior product. I left an honest review on their website that wasn't posted. The website only features 5 star reviews.

Outstanding customer service and great product. Outstanding customer service. Ordered lamp on 19 Dec and it arrived on 22 Dec using their free shipping promotion. I was surprised and delighted by this. My Dad already has one of these lamps so we we were prepared for the quality of the product and the visual enhancement aspects of the light. These lamps have improved the quality of life for both my parents. They both love to read! Thank you.

Caution........how is your product being shipped? Upon receiving my purchase, I was hopeful nothing was damaged. The packaging was very “brow-beaten”. Luckily everything was safe. It’s disappointing my purchase didn’t mean that much to the carrier.

placed an order for 23 watt lamps placed an order for 23 watt lamps. never received the order. Had returned an order for the wrong size and placed a new order 2 weeks ago which I have not received. Will you please check to determine whether the order will ber sent.