Superb level of customer service! I ordered light therapy equipment as a gift for somebody. When Verilux determined they were out of that model, they offered to send this person a more expensive model. I accepted this offer but was worried that because of the delay involved in this email exchange the gift may not arrive in time for Xmas. Verilux then unsolicitedly sent it by express mail. i am very impressed by this level of service! (The item is not for my use and it takes some time to obtain therapeutic effect, so i can't comment on its effectiveness.)

The worst experience I wish I had read these recent reviews before I ordered from their website. I've been waiting for my purchase since July 1 and two weeks later they're just now giving me an estimated delivery date of July 20. They tried to blame UPS and "unprecedented shipping volumes" but I do plenty of online shopping and I'm receiving much larger orders in no time. Edit: I didn't think it could any worse, but they won't even pay for the shipping for me to return it after it arrived so late that I've already purchased a replacement.

Happy Light Happy Customer I received an email after ordering saying my item was out of stock but they would upgrade me if that was ok. Wow! The correspondence felt personal - much appreciated. And, I ended up ordering the item again for another gift because she was so nice. There really are real humans still left in the world.

I received excellent service on my… I received excellent service on my first order, despite having mistakenly ordered stands which I did not need to support my happy lights. Verilux allowed me to return the stands and reminded me that this was part of their 30-day return satisfaction guarantee. Meanwhile, I am enjoying the lights daily.

I ordered floor lamp on a Friday… I ordered floor lamp on a Friday evening on December 14th. Gave me estimated arrival date on the 24th. I was concerned that it would not arrive in time for Christmas gift. The ordered shipped on 17th and I received regular emails update shipment during the week. I received the floor lamp today and wrapped it and it is under tree for opening on Christmas morning. Verilux makes quality product and I would purchase product from them again. J Scott