Excellent for its price For its price, the ListenClear product is excellent. It can certainly be improved, but likely at a much higher cost. However, one improvement that shouldn't cost that much would be Bluetooth connectivity. Another would be to reduce the size of the remote control, which is a nice feature as is. Especially worth noting is the extremely high quality of the customer service responses that I have received. They could be a model for other consumer electronics companies.

I purchased a pair of LISENCLEAR… I purchased a pair of LISENCLEAR hearing devices on 10/26/2017 due to continued calls- ORD- 000181695 from 300 Bull St. Ste 200 Savannah GA 31401- I am NOT happy or satisfied with these devices as they are NOT the aids indicated in the purchase- The right unit is a little better than the left but in having a Dr. Audiologist review these devices he indicated that they are NOT hearing aids but amps- I have not made a lot of contacts with Mr. Jerrod M. Johnson Marketing Manager or Tracy Young Owner as they have never been available to me-

I have had difficulty with this company… I have had difficulty with this company the whole 4 years that I have worn their hearing aids. To begin with, I was told when I first bought them and set up a payment plan that I would have insurance on them after I paid the full amount and only needed to continue paying $10 a month to keep insurance. That was a lie. After I finished paying after 2 years, I called to check on the insurance and was told there was no insurance. Then after a few months, my right hearing aid began to crackle and when I called the customer service they said I needed a new wire. $75 and they shipped it to me but it took about a 3 weeks. After a few more months, I needed another wire and another $75 and this time it took about 6 weeks for me to receive it. Every time I would call, they said they were shipping it that day. But no wire. Finally, I received it but it wasn't but about 6 more months I needed a wire for my left hearing aid. But this was a surprise. I received it rather quickly, but it didn't work. The new wire crackled. And when I called, they said to send the whole hearing aid. Boy, I should not have done that. They have kept it for over a month and I have called and left messages many times. 2 weeks ago, I finally had a person answer and he said he was sending it out that day. Well, I still do not have it. As it turned out, my hearing aid had been shipped to my old address. The person who lived there had opened it and sat my hearing aid on top of the box of mailboxes. I had gone over there twice and did not see it setting there as it is so small. But the second time I thought it might have come in a flat envelope so I looked on top of the mailboxes and there it was. Still it took over a month for them to ship it to me and to the wrong address. Not sure if I will stay with this company after so many problems.

Initial service was prompt and… Initial service was prompt and responsive. It would help to have online resources available for any problem resolution or to acquire parts and service. Currently as I know all customer services are only available through phone contact. This was my experience when I had to have a connector replaced for one hearing aid. My needs were handled efficiently but online contact would have been more convenient. Now I need ear bud replacements. How do I contact ListenClear?

Thrilled with my surprise gift for my beloved mother. I purchased a Listening device for my mother as a gift. I have been very impressed with Listen Clear Customer Service on every occasion in which I've had questions or needed direction on using the new device. Excellent service is hard to come by these days. Thank you, Listen Clear, for making this indescribable gift of hearing a smooth transition for both daughter and mother.