So easy a caveman can do it. First let me start by saying I am not nor have I ever been a fan of going to the doctor. You have to get dressed, and take your sickly self to the doctors office, while worrying about spreading your germs or getting someone else's. This was by far the easiest doctor visit I have ever had. The doctor was polite, understanding and got right to the heart of the matter. I would give 10 stars if I could. I will be using their services again, and again.

Much better ones out there. I called, gave them my insurance information and was told someone would be calling me soon. I told the doc I've had a sore throat for over a week. All I heard after that was I'm not going to help you, because you need an X-ray. X-ray? Just think about it, if everyone that got a sore throat was told to go to the ER, there making a lot of money. They got paid the full price for talking To me for 1.5 minutes. If your looking for a phone appt, stay away from these guys.

Lots of technical glitches Lots of technical glitches. I've used video telehealth for years on same PC but would not work in MD Live and the therapist confirmed it's wonky. They send you confirmations to confirm your session then when you click to confirm it says the appointment does not exist and since you did not confirm, the appt is cancelled. If you go through Cigna that adds another level of disconnect, as confirmed by the rep I just spoke to ("Rayna.")

It's pretty ok. For the most part I like MD live for things that I could go to my pcp or urgent care. Except the last visit. I was bitten by a kitten. There was no rash, etc. All I needed was a prophylactic antibiotic because their bites pretty much close quickly and can result in an infection that a person isn't aware of. It's pretty ridiculous especially with uploading a picture to show the injury site. I was told to go to an... ER or Urgent Care. Seriously? In Philly? For a cat bite that doesn't show signs of infection to get something that should be something to get easily? (The doctor was like I'm not losing my job for this. And this was after he out me on hold to pick up his other line. I wasn't arguing with him etc. ) Like this is stupid.

I was 2 sessions into working with a… I was 2 sessions into working with a counselor. They had to reschedule with me on very short notice and sent me an appt time that didnt work for me so I sent a different appointment request back and they didnt reply in time so I sent yet another one and then just never heard from them again. So inconvenient to be able to receive message from providers and not be able to reply. What was even more disappointing was that another counselor wasn't available for weeks. It's discouraging for sure.