Billing Issues Billing Issues, Customer Service Hard to Reach I'm giving more than one star because I found a therapist through MDLive that I absolutely love. Otherwise, their customer service has been very difficult for me to get a hold of, there have been several glitches that have happened during my calls, and they recently turned off a feature where I can message my therapist (what I usually do in order to set up scheduling.) My biggest issue with them right now is that last year there were 6 instances where my insurance paid what they were supposed to and I had a copay left to pay. I used a card I knew had funds and I authorized them to charge it for the copay amount. I made sure to check that the copay amount was right every time. This year, they told me suddenly that I had an outstanding balance of a large amount, and when I asked why, they told me to check to make sure my insurance paid their portion. My insurance company confirmed that their portion was paid for each of those dates that MDLive said I had an outstanding balance for. They tried to blame the insurance company first when that was clearly not what happened. Then I checked my statements. They had not charged most of the dates that they had told me I had a balance for, and on the days they did, they charged maybe half the amount. I had plenty of money in my account, I had authorized them to charge the card, and there was no reason that they should have only charged me half or none, just to turn around and say I owed. Now they won't allow me to schedule any more appointments with a therapist until this amount is paid, when I thought it had already been paid. They had given me no prior notice to this year. Needless to say, once I get this resolved, I'm likely to see if there is an alternate way I can see my therapist or to look for another therapist altogether.

The Best Mental Health This is the best place for mental health care! I had a nightmarish experience with Talkiatry, I wouldn't wish that on my worst enemy. I didn't have to wait months for an appt, or get canceled 4 times due to my age. I got an appt right away, I like my doctor. I had a problem with a prescription at the pharmacy. I called MDlive, they were polite, caring and took care of it ASAP! I'm so happy. 5 Stars!

Not a scam, but couldn't help me. They couldn't treat me but after learning they refunded my money. I cant say more but I can say it wasnt a scam. I'd return if I needed treatment they offer.

I was 2 sessions into working with a… I was 2 sessions into working with a counselor. They had to reschedule with me on very short notice and sent me an appt time that didnt work for me so I sent a different appointment request back and they didnt reply in time so I sent yet another one and then just never heard from them again. So inconvenient to be able to receive message from providers and not be able to reply. What was even more disappointing was that another counselor wasn't available for weeks. It's discouraging for sure.

Know what is covered for sure before you start I was using MDLive for my mental health. It was already a big step to take and to finally find a therapist that was just perfect was amazing. After almost a year of using it, I got an email for the first time stating I had an outstanding balance. I had received no other notification from them or my insurance stating this. The balance was for $515.00! The providers I was using were not covered by my insurance. They took a year for me to be notified of anything. For mental health, my BCBS Insurance goes through a 3rd party for insurance. There is nothing when starting that discusses the providers may not take the 3rd party insurance. Customer Service has been horrible and wants to blame Insurance. Insurance wants to blame MDLive. All the while, I am sitting here now without mental health care. The lack of empathy has been horrible through my experience. First, why wait for a balance to get that high before notifying a patient?!