So easy a caveman can do it. First let me start by saying I am not nor have I ever been a fan of going to the doctor. You have to get dressed, and take your sickly self to the doctors office, while worrying about spreading your germs or getting someone else's. This was by far the easiest doctor visit I have ever had. The doctor was polite, understanding and got right to the heart of the matter. I would give 10 stars if I could. I will be using their services again, and again.

Double charging fixed by MDLIVE March 18th 2023: I just wanted to update my review, after filing complaint thru BBB, my complaint immediately addressed by MDLIVE billing department supervisor. My payment of $59 for on call dermatologist would be the only payment I am responsible. Future services would be $90, since I have insurance thru Cigna. Thanks to MDLIVE to address my complaint. March 8th 2013: original complaint: I contacted MDLIVE for Dermothologis on call serive for fixed price of $59 without involving Cigna (my health insurance). I agreed on one-time price without going thru my insurance. I was truly happy with their services, I requested Lattise prescription, and I received my prescription on Feb 28th 2023. However, I received an email on March 6th 23, from Cigna my health care provider, there is additional claim filed by MDLIVE for my consultation/prescription on Feb 28th 2023.. I did not authorized this claim. I just want to warn others to know MDLIVE billing department charge every individual based on type of insurance they have on file.

It's pretty ok. For the most part I like MD live for things that I could go to my pcp or urgent care. Except the last visit. I was bitten by a kitten. There was no rash, etc. All I needed was a prophylactic antibiotic because their bites pretty much close quickly and can result in an infection that a person isn't aware of. It's pretty ridiculous especially with uploading a picture to show the injury site. I was told to go to an... ER or Urgent Care. Seriously? In Philly? For a cat bite that doesn't show signs of infection to get something that should be something to get easily? (The doctor was like I'm not losing my job for this. And this was after he out me on hold to pick up his other line. I wasn't arguing with him etc. ) Like this is stupid.

Had a tooth infection- needed… Had a tooth infection- needed Amoxicillin ASAP- quick tele visit with the Doc- he asked all the right questions and confirmed my self diagnosis. Quick trip to the local pharmacy and infection has subsided considerably. Just need to finish the course of tablets and I'm good to go!

Billing Issues Billing Issues, Customer Service Hard to Reach I'm giving more than one star because I found a therapist through MDLive that I absolutely love. Otherwise, their customer service has been very difficult for me to get a hold of, there have been several glitches that have happened during my calls, and they recently turned off a feature where I can message my therapist (what I usually do in order to set up scheduling.) My biggest issue with them right now is that last year there were 6 instances where my insurance paid what they were supposed to and I had a copay left to pay. I used a card I knew had funds and I authorized them to charge it for the copay amount. I made sure to check that the copay amount was right every time. This year, they told me suddenly that I had an outstanding balance of a large amount, and when I asked why, they told me to check to make sure my insurance paid their portion. My insurance company confirmed that their portion was paid for each of those dates that MDLive said I had an outstanding balance for. They tried to blame the insurance company first when that was clearly not what happened. Then I checked my statements. They had not charged most of the dates that they had told me I had a balance for, and on the days they did, they charged maybe half the amount. I had plenty of money in my account, I had authorized them to charge the card, and there was no reason that they should have only charged me half or none, just to turn around and say I owed. Now they won't allow me to schedule any more appointments with a therapist until this amount is paid, when I thought it had already been paid. They had given me no prior notice to this year. Needless to say, once I get this resolved, I'm likely to see if there is an alternate way I can see my therapist or to look for another therapist altogether.