It's pretty ok. For the most part I like MD live for things that I could go to my pcp or urgent care. Except the last visit. I was bitten by a kitten. There was no rash, etc. All I needed was a prophylactic antibiotic because their bites pretty much close quickly and can result in an infection that a person isn't aware of. It's pretty ridiculous especially with uploading a picture to show the injury site. I was told to go to an... ER or Urgent Care. Seriously? In Philly? For a cat bite that doesn't show signs of infection to get something that should be something to get easily? (The doctor was like I'm not losing my job for this. And this was after he out me on hold to pick up his other line. I wasn't arguing with him etc. ) Like this is stupid.

Lots of technical glitches Lots of technical glitches. I've used video telehealth for years on same PC but would not work in MD Live and the therapist confirmed it's wonky. They send you confirmations to confirm your session then when you click to confirm it says the appointment does not exist and since you did not confirm, the appt is cancelled. If you go through Cigna that adds another level of disconnect, as confirmed by the rep I just spoke to ("Rayna.")

Not a scam, but couldn't help me. They couldn't treat me but after learning they refunded my money. I cant say more but I can say it wasnt a scam. I'd return if I needed treatment they offer.

Double charging fixed by MDLIVE March 18th 2023: I just wanted to update my review, after filing complaint thru BBB, my complaint immediately addressed by MDLIVE billing department supervisor. My payment of $59 for on call dermatologist would be the only payment I am responsible. Future services would be $90, since I have insurance thru Cigna. Thanks to MDLIVE to address my complaint. March 8th 2013: original complaint: I contacted MDLIVE for Dermothologis on call serive for fixed price of $59 without involving Cigna (my health insurance). I agreed on one-time price without going thru my insurance. I was truly happy with their services, I requested Lattise prescription, and I received my prescription on Feb 28th 2023. However, I received an email on March 6th 23, from Cigna my health care provider, there is additional claim filed by MDLIVE for my consultation/prescription on Feb 28th 2023.. I did not authorized this claim. I just want to warn others to know MDLIVE billing department charge every individual based on type of insurance they have on file.

If you don't have a very basic problem If you don't have a very basic problem, not worth calling. I called and was just told to go for an in office visit and was charged fifty dollars for a three minute phone call. Seemed like the doctor wanted to hop off the phone as soon as possible. Didn't appreciate that no advice was given whatsoever except go in person yet I got charged.