Morgan
GBUnderwhelmed 2 years ago It is odd that I got a request-for-review of a "recent" purchase, since it was about 2 years ago. However, the problem was that the chair is designed for a statistically average female and can't be adjusted for body size. It proved too small and uncomfortable for my partner, and when we tried to return it, they shipped it back to us. We grumbled, ate the loss and donated it to charity. At the time, KD Smart Chair seemed overwhelmed by their success at the time, and were failing in customer service.
Hyacinth
JMI was told delivery would be in 2-3… I was told delivery would be in 2-3 weeks because there was a back log of orders. After 1 month, I tried emailing & calling re the status. There was no response to either for 6 months! The phone calls went to voice mail with no response to voice messages. My brother finallylocated their office online & threatened to report them to the Better Business Bureau & that were starting legal action. they asked that we not proceed with any action and I finally received the wheelchair 2 weeks later
Jan
GBThe chair was touted to be only 50… The chair was touted to be only 50 pounds including batteries but it is over 59 pounds . Further, it is complicated and awkward for the user to fold away because the joystick must be removed and repositioned to use the chair. There are also lots of warnings and cautions about over charging the batteries which is quite a concern since often times charging other equipment can be done overnight. In retrospect I should have purchased a Zinger for my son
Patti
GBI bought the KD Smart Chair for my… I bought the KD Smart Chair for my father. We liked the chair's easy set up and operation; however, the footrest would not move far enough out of the way for him to exit the chair without difficulty due to his balance issue. Thanks to Lenny, the return process was easy and pleasant. I would recommend this product to others who need assistance with mobility.
Marsh
GBDurable mobile device Durable mobile device. Takes 12-15 hours to fully charge from complete depletion. Comfortable & fast. Biggest challenge is the weight of the chair. Extremely heavy if you have both batteries in attached to the chair. Much easier if you slide both out, then lift & place in the car. Size wise, careful not to leave chair in heated car; lithium batteries will overheat. Chair takes up all the trunk space if you d/n have a carrier extension on the outside of your vehicle. Weight to lift is about 50#.