Horrible customer service and process Ordered 2 back wheels on Monday at 11:00 am and they couldn’t get the Order out until Wednesday. I paid $75 extra for FedEx - should have received it Wednesday but it did t arrive until Friday. They never answer the phone and apparently there is only 1 person working - quite a shoestring operation. Lenny promised me some $ refund for the problems and when I followed up a week later he said the office was off for a Jewish holiday and it would be right out. Still nothing - what a bad operation all the way around.

Underwhelmed 2 years ago It is odd that I got a request-for-review of a "recent" purchase, since it was about 2 years ago. However, the problem was that the chair is designed for a statistically average female and can't be adjusted for body size. It proved too small and uncomfortable for my partner, and when we tried to return it, they shipped it back to us. We grumbled, ate the loss and donated it to charity. At the time, KD Smart Chair seemed overwhelmed by their success at the time, and were failing in customer service.

New batteries? I also have a KD Smartchair that I love, it need replacement batteries, and it seems the company is out of business. Anyone have a lead on compatible batteries?

I was told delivery would be in 2-3… I was told delivery would be in 2-3 weeks because there was a back log of orders. After 1 month, I tried emailing & calling re the status. There was no response to either for 6 months! The phone calls went to voice mail with no response to voice messages. My brother finallylocated their office online & threatened to report them to the Better Business Bureau & that were starting legal action. they asked that we not proceed with any action and I finally received the wheelchair 2 weeks later

I have several larger chairs I have several larger chairs that do not compare to the flexibility or ability to trasport as the KD Smart chair. The light weight yet sturdy chair allows me to go almost anywhere. I've had it transported by car because it folds and by pickup. I've used it in store,theators, hospitals, out on bike trails, and walking paths that are gravel. It has enough power to go up long and steep inclines and is fairly comortable. Bcause it met all my requirements of a bigger more expensive chair, I will buy another Sart chair when I need a replacement. I am pretty well wheel chair bound an this chair satisfies all my mobility needs.