Ordered the rear replacement wheels in… Ordered the rear replacement wheels in mid October and still waiting to receive them in desperate need of these wheels as the rear wheels are both splitting apart .My KD smart chair is my main transportation outside the home as I have MS and have exstreem difficulty walking any distance. Very disappointed with the service of ordering replacement parts , it states on your website that these are in stock which when I’ve called twice I’m told because of trade wars they are on back order and being told twice that it will be only a couple more weeks. You need to correct your website so ppl are not ordering parts that aren’t available. I could have REALLY used this money to pay bills as I’m on a very limited income.

I have made two purchases of… I have made two purchases of replacement items two months ago (January) and, as yet, have not received them. I have called and emailed repeatedly, with no response. My calls go to music for several minutes and then the call disconnects. This outreach has been going on for for over a month and I was beginning to wonder if you were still in business and just hadn't taken your website down.

Horrible customer service and process Ordered 2 back wheels on Monday at 11:00 am and they couldn’t get the Order out until Wednesday. I paid $75 extra for FedEx - should have received it Wednesday but it did t arrive until Friday. They never answer the phone and apparently there is only 1 person working - quite a shoestring operation. Lenny promised me some $ refund for the problems and when I followed up a week later he said the office was off for a Jewish holiday and it would be right out. Still nothing - what a bad operation all the way around.

I was told delivery would be in 2-3… I was told delivery would be in 2-3 weeks because there was a back log of orders. After 1 month, I tried emailing & calling re the status. There was no response to either for 6 months! The phone calls went to voice mail with no response to voice messages. My brother finallylocated their office online & threatened to report them to the Better Business Bureau & that were starting legal action. they asked that we not proceed with any action and I finally received the wheelchair 2 weeks later

Can't rate it yet. STILL WAITING for it :( Can't rate it yet, I haven't gotten my order yet and it's been over 20 days which is very disappointing since my mom is with out powered chair while we wait. Lenny in customer service was very kind when I inquired about how long it would take.