Horrible customer service and process Ordered 2 back wheels on Monday at 11:00 am and they couldn’t get the Order out until Wednesday. I paid $75 extra for FedEx - should have received it Wednesday but it did t arrive until Friday. They never answer the phone and apparently there is only 1 person working - quite a shoestring operation. Lenny promised me some $ refund for the problems and when I followed up a week later he said the office was off for a Jewish holiday and it would be right out. Still nothing - what a bad operation all the way around.

Ordered the rear replacement wheels in… Ordered the rear replacement wheels in mid October and still waiting to receive them in desperate need of these wheels as the rear wheels are both splitting apart .My KD smart chair is my main transportation outside the home as I have MS and have exstreem difficulty walking any distance. Very disappointed with the service of ordering replacement parts , it states on your website that these are in stock which when I’ve called twice I’m told because of trade wars they are on back order and being told twice that it will be only a couple more weeks. You need to correct your website so ppl are not ordering parts that aren’t available. I could have REALLY used this money to pay bills as I’m on a very limited income.

The chair was touted to be only 50… The chair was touted to be only 50 pounds including batteries but it is over 59 pounds . Further, it is complicated and awkward for the user to fold away because the joystick must be removed and repositioned to use the chair. There are also lots of warnings and cautions about over charging the batteries which is quite a concern since often times charging other equipment can be done overnight. In retrospect I should have purchased a Zinger for my son

I have not received my chair yet I have not received my chair yet, after circa one month of waiting, but I doubt I’ll have any negative issues with the chair. Dealing with your customer service department has been an unwelcome nightmare, unfortunately, and my order for additional parts was never filled. If I’ve written a negative review in my life, prior to this one, I don’t remember doing so. Blessings! 🙏🏻 Jesse Leigh Brackstone.

I have several larger chairs I have several larger chairs that do not compare to the flexibility or ability to trasport as the KD Smart chair. The light weight yet sturdy chair allows me to go almost anywhere. I've had it transported by car because it folds and by pickup. I've used it in store,theators, hospitals, out on bike trails, and walking paths that are gravel. It has enough power to go up long and steep inclines and is fairly comortable. Bcause it met all my requirements of a bigger more expensive chair, I will buy another Sart chair when I need a replacement. I am pretty well wheel chair bound an this chair satisfies all my mobility needs.