Really great lip balm. I love that the majority of this lip product is made up of essential oils, and not all that fuddy duddy stuff you most definitely should not be putting on your lips. I have very sensitive and chronically chapped lips, and this balm was really nice.

They are callous about sensitive topics and do not issue refunds I ordered Boustise Boustise Bust Plumping Serum. The product did not work, even after two months. I contacted askderm for a refund. They said it was past 30 days, so they wouldn't refund me. Then I submitted a dispute with my credit card. Askderm sent the credit card agency proof that I received the Serum and proof of their 30-day guarantee. It was closed without a refund. I didn't dispute the fact that I RECEIVED the item--I disputed the fact that it DOES NOT WORK. Then I submitted a claim with the BBB, which was replied by a callous letter from them. They even deleted my "does not work" feedback off their website, as though they are hiding that it doesn't work. I will never buy anything from askderm again.

Still no package Well my product was supposed to arrive last Friday. And as of last Friday, my tracking information stated my package hadn't even left New York. I have no idea where it is, because nothing has been updated since last week. If it doesn't arrive by Wednesday I'll be placing a call to customer service.

I was curious to try askderm as I find… I was curious to try askderm as I find their website informative and easy to use. I've had almost good experience with them. It was easy to place my order and everythng went smoothly. I was able to find wht I need in their catalogue easily without too much efford. Prices seem resonable. If there was one thing that could be better Ite be nice if they offeredn more choice whith respect to payment options. Non the less overall I'm happy with my purchase.

One Shipped, One Pending... To be honest, I am not satisfied with the delivery service. It could be understood that the delivery pressure is huge due to the Black Friday. However, I have two orders which were created almost at the same time. One has been shipped, the other still pending. And I have no idea when i can get the other one and why it is like this.