Prompt delivery and a surprise inside! I recently received my order from Askderm. It was nicely wrapped, arrived early, in spite of all the snow in my area, and also came with some surprises I hadn't expected. I have ordered from Askderm many times now and each time their services are exceptional. They offer discounts and always include a generous sample or two. I highly recommend AskDerm!

Lack of Communication / Service I am disappointed in the lack of communication from askderm when products have been put on hold because of one item on backorder. I still have not been notified of this interruption. I only found out about it when I checked the online tracking number. The number had been canceled. Since I am in the initial phase of a new hair and scalp treatment for hair growth, I am not sure how this interruption will affect what I hope to be a positive result; also not to mention that this will be an expensive setback for me. The company has a responsibility to its customers with these type of products to ensure consistency of the products in these type of programs. I can only hope that askderm will make this right for me, and in the future initiate better customer service / communication. Still waiting. Please send me an email expediting my order . Thank you.

Excellent service and FRESH product selection I easily found my everyday sunscreen, Total Block spf 65 transparent, on their website. Besides having free shipping I have the assurance of having fresh products - expires in June 2017!!! No local store carries sunscreen with an expiration date this far out. Also, received some free sunscreen samples. I will continue to use Ask Derm!

Amazing in one word! These products are amazing as my order was delivered within 3 - 4 days and I have seen a massive difference in my skin in just a few days of use.. My pores are no longer visible, my skin feels smoother and brighter already! Thumbs up to M2 products, love them already and recommend to anyone looking for a better product line that's also not too pricey!!

They are callous about sensitive topics and do not issue refunds I ordered Boustise Boustise Bust Plumping Serum. The product did not work, even after two months. I contacted askderm for a refund. They said it was past 30 days, so they wouldn't refund me. Then I submitted a dispute with my credit card. Askderm sent the credit card agency proof that I received the Serum and proof of their 30-day guarantee. It was closed without a refund. I didn't dispute the fact that I RECEIVED the item--I disputed the fact that it DOES NOT WORK. Then I submitted a claim with the BBB, which was replied by a callous letter from them. They even deleted my "does not work" feedback off their website, as though they are hiding that it doesn't work. I will never buy anything from askderm again.