Dorothy Stevens
GBMy husband has given his rave review of… My husband has given his rave review of his Starkey Genesis Hearing Aids. I wanted to also thank Starkey for making our conversations better, not having the TV blaring and also seeing him happy to be able to go out amongst our friends and be sociable again. Thank you to Starkey!
Geta Ban
GBWhat a waste of money What a waste of money. I have the AI Livio and still paying for it but what a disappointment. The connection with the iPhone keeps dropping - I bought especially an iPhone 13 because I’ve read of others having issues with Android. While watching tv or listening to music suddenly disconnects. In the recent days keeps turning off by itself and cannot turn it on. I keep recharging it but after that it doesn’t turn on as it should. The memories I created for particular environments are on for a few minutes but then it resets to Normal. So frustrating!
Paul Andrew Sanderson
GBBest customer service ever!!!!!! I contacted starkey direct and didn't get a fast response to my query, so I contacted them again, to my astonishment one of the management team (Lesley) answered my email. This lady made me feel like her priority, she could not do enough to help me and went absolutely above and beyond!!!!! All my life I have worked in customer service and unfortunately most places are a let down or average at best..... Lesley has been absolutely fantastic throughout and a credit to the company she works for!!! UNBELIEVABLE
Debra Estes-Peterson
GBCenter for Excellence is Excellent! My 90 year old mother got the celebrity treatment from Mr. Austin and the fantastic team in the Center for Excellence. Her new Genesis AI 24 RIC R devices are a great improvement over her old hearing aids and she loves them. Thank you, CFE, for being so helpful and kind.
Mark Gentile
CABluetooth not very user friendly Considering that hearing aids are for older people, the work that went into Bluetooth connectivity is pitiful. I’ve been getting a phone call everyday from my 87 year old friend because she loses connectivity. The issue isn’t with her but rather her devices. She has EarPods which work well, but these hearing aids don’t have the same Bluetooth ease of use. I would not recommend these to anyone. They work well but keep disconnecting and pairing them, at times, is quite the feat.