The hearing aids are easy to place in… The hearing aids are easy to place in the ears, and easy to recharge. The Starkey app on our iPhone works great in adjusting to the environment. The main problem we had was making sure our iPhones had separate apple accounts so they could connect properly. Dr and Mrs Duane Dolejsi

Best customer service ever!!!!!! I contacted starkey direct and didn't get a fast response to my query, so I contacted them again, to my astonishment one of the management team (Lesley) answered my email. This lady made me feel like her priority, she could not do enough to help me and went absolutely above and beyond!!!!! All my life I have worked in customer service and unfortunately most places are a let down or average at best..... Lesley has been absolutely fantastic throughout and a credit to the company she works for!!! UNBELIEVABLE

They squeal a lot They squeal a lot. Just getting next to something, like inside a car or next to a kitchen cabinet set off the squealing. It is uncomfortable just to reach up to take them out because of the squealing caused by my hand. There needs to be a better filter to stop all the noise of knives and forks clanking on the plates, because all I hear at dinner is plates clanking, and my self chewing. I am effectively deaf at any dining situation.

Amazing technology, discreet design! 10/10 My dad, 60 yrs old, was fitted with Genesis AI IICs hearing aids and loves them. He was reluctant to get hearing aids (waited 10+ year after noticing a hearing loss) because of the stigma around wearing them. He was fit with a pair that sits deeper in his canals and is nearly invisible. He hears better than ever especially when he is in big crowds or busy restaurants. Thank you, Starkey, for providing my dad a tailored and personal experience when treating his hearing loss.

What a waste of money What a waste of money. I have the AI Livio and still paying for it but what a disappointment. The connection with the iPhone keeps dropping - I bought especially an iPhone 13 because I’ve read of others having issues with Android. While watching tv or listening to music suddenly disconnects. In the recent days keeps turning off by itself and cannot turn it on. I keep recharging it but after that it doesn’t turn on as it should. The memories I created for particular environments are on for a few minutes but then it resets to Normal. So frustrating!