What a waste of money What a waste of money. I have the AI Livio and still paying for it but what a disappointment. The connection with the iPhone keeps dropping - I bought especially an iPhone 13 because I’ve read of others having issues with Android. While watching tv or listening to music suddenly disconnects. In the recent days keeps turning off by itself and cannot turn it on. I keep recharging it but after that it doesn’t turn on as it should. The memories I created for particular environments are on for a few minutes but then it resets to Normal. So frustrating!

Some improvements & differences from my previous hearing aids The edge mode is very nice & I’ve been using it. I also love the recharging battery, which is different than my previous hearing aid. Although making adjustments through the iPhone is very convenient on this model, I miss being able to adjust the sound UP & DOWN (2 buttons on the ear piece, instead of one.). It now has to go through all of the settings every time I need to adjust the sound, instead of just hitting either button.

Best customer service ever!!!!!! I contacted starkey direct and didn't get a fast response to my query, so I contacted them again, to my astonishment one of the management team (Lesley) answered my email. This lady made me feel like her priority, she could not do enough to help me and went absolutely above and beyond!!!!! All my life I have worked in customer service and unfortunately most places are a let down or average at best..... Lesley has been absolutely fantastic throughout and a credit to the company she works for!!! UNBELIEVABLE

My password? Is this some kind of an advertising joke? The failure took place over several momnths, and is ongoing, not one day. The devices improved my hearing immediately. But I was unable to adjust the volume or frequency band even though i was told it was possible. Later i found out there was software to permit these adjustments. When it was installed it improved everything. UNFORTUNATELY, it didn't last long. The software stopped working. I am now waiting to have it reinstalled. I need to get this software so I can do it myself. The wait is unreasonably long. The wait is unreasonably long. (This format is not sufficient to submit a good report)

Don’t bother I’ve had Starkey aids for maybe 4 years and they must’ve been back to Starkey at least 4 times if not more. I collected them again this morning from the audiologist and guess what when I came to pairing them… neither microphone nor receiver worked on either. And THIS is what they’ve just been away for a week for, the. They came back on Tuesday and failed in the audiologist. Then again today. Core functionality non existent - they are supposed to help me hear. All they do is cause aggravation and embarrassment . I’m done.