My password? Is this some kind of an advertising joke? The failure took place over several momnths, and is ongoing, not one day. The devices improved my hearing immediately. But I was unable to adjust the volume or frequency band even though i was told it was possible. Later i found out there was software to permit these adjustments. When it was installed it improved everything. UNFORTUNATELY, it didn't last long. The software stopped working. I am now waiting to have it reinstalled. I need to get this software so I can do it myself. The wait is unreasonably long. The wait is unreasonably long. (This format is not sufficient to submit a good report)

Plastic earmolds are like rocks in your ears First time hearing aid user (3 months). Hearing loss is mild to moderate in high ranges. Luckily I can get by with using the domes (earbuds) only because the hard plastic earmolds are like putting rocks in your ears. I will never wear them! Hearing aid specialist even ground them down some, but they are too uncomfortable to wear. Need a better material than hard plastic.

Needs a lot of work Adequate is probably the best description as to the effectiveness of the Thrive app. It randomly can't find my hearing aids (despite them being next to the 'phone). Volume conrol sometimes only works on one ( but I can control both manually). Other ad hoc bizzare behaviour necessitating uninstalling the app, downloading again and re-setting. Usually works for a few weeks until something else goes wrong...then repeat process. App needs some serious work to bring it to an acceptable, functional level!

They squeal a lot They squeal a lot. Just getting next to something, like inside a car or next to a kitchen cabinet set off the squealing. It is uncomfortable just to reach up to take them out because of the squealing caused by my hand. There needs to be a better filter to stop all the noise of knives and forks clanking on the plates, because all I hear at dinner is plates clanking, and my self chewing. I am effectively deaf at any dining situation.

Center for Excellence is Excellent! My 90 year old mother got the celebrity treatment from Mr. Austin and the fantastic team in the Center for Excellence. Her new Genesis AI 24 RIC R devices are a great improvement over her old hearing aids and she loves them. Thank you, CFE, for being so helpful and kind.