Best customer service ever!!!!!! I contacted starkey direct and didn't get a fast response to my query, so I contacted them again, to my astonishment one of the management team (Lesley) answered my email. This lady made me feel like her priority, she could not do enough to help me and went absolutely above and beyond!!!!! All my life I have worked in customer service and unfortunately most places are a let down or average at best..... Lesley has been absolutely fantastic throughout and a credit to the company she works for!!! UNBELIEVABLE

I got the livio 2400 hearing aids last… I got the livio 2400 hearing aids last october 2020. Have needed speaker replacement 4 times and the right one appears to be slowly dying again. After I get through the 3 year period I plan on getting a cheaper set as the new technology is becoming more prevelent in the market. The days of starkey and other price gouging companies are over - Thankfully! It's incredible how much I was charged for these pieces of garbage.

Bluetooth connectivity is spotty even… Bluetooth connectivity is spotty even with the new Samsung Galaxy S23 Ultra. No notification of messages or phone calls are announced in the hearing aids. Placing the phone in a pants pocket effectively disconnects the Bluetooth. Still can't connect them via Bluetooth to other devices, such as the 2022 Sony TV we just bought.

Plastic earmolds are like rocks in your ears First time hearing aid user (3 months). Hearing loss is mild to moderate in high ranges. Luckily I can get by with using the domes (earbuds) only because the hard plastic earmolds are like putting rocks in your ears. I will never wear them! Hearing aid specialist even ground them down some, but they are too uncomfortable to wear. Need a better material than hard plastic.

Center for Excellence is Excellent! My 90 year old mother got the celebrity treatment from Mr. Austin and the fantastic team in the Center for Excellence. Her new Genesis AI 24 RIC R devices are a great improvement over her old hearing aids and she loves them. Thank you, CFE, for being so helpful and kind.