Don’t bother I’ve had Starkey aids for maybe 4 years and they must’ve been back to Starkey at least 4 times if not more. I collected them again this morning from the audiologist and guess what when I came to pairing them… neither microphone nor receiver worked on either. And THIS is what they’ve just been away for a week for, the. They came back on Tuesday and failed in the audiologist. Then again today. Core functionality non existent - they are supposed to help me hear. All they do is cause aggravation and embarrassment . I’m done.

Amazing technology, discreet design! 10/10 My dad, 60 yrs old, was fitted with Genesis AI IICs hearing aids and loves them. He was reluctant to get hearing aids (waited 10+ year after noticing a hearing loss) because of the stigma around wearing them. He was fit with a pair that sits deeper in his canals and is nearly invisible. He hears better than ever especially when he is in big crowds or busy restaurants. Thank you, Starkey, for providing my dad a tailored and personal experience when treating his hearing loss.

Needs a lot of work Adequate is probably the best description as to the effectiveness of the Thrive app. It randomly can't find my hearing aids (despite them being next to the 'phone). Volume conrol sometimes only works on one ( but I can control both manually). Other ad hoc bizzare behaviour necessitating uninstalling the app, downloading again and re-setting. Usually works for a few weeks until something else goes wrong...then repeat process. App needs some serious work to bring it to an acceptable, functional level!

My password? Is this some kind of an advertising joke? The failure took place over several momnths, and is ongoing, not one day. The devices improved my hearing immediately. But I was unable to adjust the volume or frequency band even though i was told it was possible. Later i found out there was software to permit these adjustments. When it was installed it improved everything. UNFORTUNATELY, it didn't last long. The software stopped working. I am now waiting to have it reinstalled. I need to get this software so I can do it myself. The wait is unreasonably long. The wait is unreasonably long. (This format is not sufficient to submit a good report)

Really disappointed with these hearing… Really disappointed with these hearing aids, I was very strongly advised by the audiologist that I would vastly prefer private aids over NHS. What a mistake, the NHS ones are much preferable. A very expensive mistake. The Starkey aids also turn themselves off if I fall asleep, rubbish if you are waiting for the door bell to ring.