Faulty hearing aids Purchased Starkey hearing aids through ihear it was the worst experience in my life, the hearing aids has never worked properly always echoing back into the ear we took them back many times to be repaired when we received them back same issue arose. It's been nearly 5 years and I never used the aids for more than a day they sat in the box.

Amazing technology, discreet design! 10/10 My dad, 60 yrs old, was fitted with Genesis AI IICs hearing aids and loves them. He was reluctant to get hearing aids (waited 10+ year after noticing a hearing loss) because of the stigma around wearing them. He was fit with a pair that sits deeper in his canals and is nearly invisible. He hears better than ever especially when he is in big crowds or busy restaurants. Thank you, Starkey, for providing my dad a tailored and personal experience when treating his hearing loss.

Needs a lot of work Adequate is probably the best description as to the effectiveness of the Thrive app. It randomly can't find my hearing aids (despite them being next to the 'phone). Volume conrol sometimes only works on one ( but I can control both manually). Other ad hoc bizzare behaviour necessitating uninstalling the app, downloading again and re-setting. Usually works for a few weeks until something else goes wrong...then repeat process. App needs some serious work to bring it to an acceptable, functional level!

Center for Excellence is Excellent! My 90 year old mother got the celebrity treatment from Mr. Austin and the fantastic team in the Center for Excellence. Her new Genesis AI 24 RIC R devices are a great improvement over her old hearing aids and she loves them. Thank you, CFE, for being so helpful and kind.

Don’t bother I’ve had Starkey aids for maybe 4 years and they must’ve been back to Starkey at least 4 times if not more. I collected them again this morning from the audiologist and guess what when I came to pairing them… neither microphone nor receiver worked on either. And THIS is what they’ve just been away for a week for, the. They came back on Tuesday and failed in the audiologist. Then again today. Core functionality non existent - they are supposed to help me hear. All they do is cause aggravation and embarrassment . I’m done.