Company is terrible Company is terrible. Like most others on here, paid for my pups meds, received a confirmation that they took the money but nothing was ever sent. Tried to contact them through phone and e-mail with no luck. Website has been down a few days. Just tried to call them again and now their phone number goes to some sweepstakes hotline. Assuming the company has gone under. Doing some research, looks like the same people did this a few years ago under the name petmedsnmore. Pretty despicable to do this to people who are relying on medications for their animals. My dog suffered for about 2 weeks until I was able to get the meds elsewhere.

Took over one month to get animal meds … Took over one month to get animal meds after I had my credit card company get credit to my account. This was after numerous phone calls where no one answers or returns calls, never responded to several emails sent. The topper is that when I FINALLY got my order the pill container was open, the foil sealant was ripped off laying loose inside the box and instead of 180 pills there was only 39. I'll never do business with this company again and after this I'd be very careful if you consider using them. I did take pictures when I opened the box up in case they try to say something different. Awful awful awful

Very fast service by NHS. Very slow service from the USPS. National Animal Hospital got authorization from my vet and mailed my dog's prescription the same day I ordered. Then the USPS took 11 days to ship it! This has never happened before with NAH, but Brian in customer service tracked it down for me. I have priced my dog's prescription at all the pet med websites, and NAH has the best prices by far.

Poor customer service. Ordered on the evening of March 29, Credit Card charged on March 30. After delay with prescription was resolved on April 5, they claimed they would ship right away. Posted tracking number on April 6 and never updated status again. Contacted via telephone several times and never received a call back. Finally emailed and received a response that they were sorry and a new order would be shipped immediately via priority mail and I would receive a new tracking number, never did and yesterday April 18 after no response to several emails and phone calls I called my credit card company to dispute the charge. Worst customer service and online company I have attempted to use in years. Had to go back to vet refill meds twice and now have to search for another source. Would give them no stars if that was possible.

First experience great, then terrible First experience great. Two months later, trying to get refills.. nothing. I faxed rx, emailed, rx, MAILED rx and still nothing. No responses to email inquiries. They definitely billed my card though. It's too bad because my dogs on monthly meds and it would have been nice to have a steady relationship with a dependable company.