Poor customer service. Ordered on the evening of March 29, Credit Card charged on March 30. After delay with prescription was resolved on April 5, they claimed they would ship right away. Posted tracking number on April 6 and never updated status again. Contacted via telephone several times and never received a call back. Finally emailed and received a response that they were sorry and a new order would be shipped immediately via priority mail and I would receive a new tracking number, never did and yesterday April 18 after no response to several emails and phone calls I called my credit card company to dispute the charge. Worst customer service and online company I have attempted to use in years. Had to go back to vet refill meds twice and now have to search for another source. Would give them no stars if that was possible.

Local pharmacies love National AH Local pharmacies love National AH! Great prices, slow delivery, zero customer service. Ordered on March 23. Card charged on March 25. Off the shelf items did not ship until April 10. No one picks up phone, No one returns email. Products were shipped USPS with signature required. If you are familiar with USPS, their website and telephone customer service to hold for pickup is, well... non-existent. Had to go back to vet twice to refill meds.

First experience great, then terrible First experience great. Two months later, trying to get refills.. nothing. I faxed rx, emailed, rx, MAILED rx and still nothing. No responses to email inquiries. They definitely billed my card though. It's too bad because my dogs on monthly meds and it would have been nice to have a steady relationship with a dependable company.

My first order Ordered a prescription product for one of my dogs- they verified with my vet which more convenient for me as I live 30 minutes from her. Medicine came promptly as was exactly as described- a great price compared to other places. I researched prices as I rescue dogs and have many fosters and several of my own, so saving money for quality products is important to me.

awesome place to send ur pet when they… awesome place to send ur pet when they are sick it's service and quality is all great