Received medication 12 days after ordering after paying for 3 day delivery I ordered pain medication for my dog on March 11, 2015 and did not receive it until March 23, 2015 even though I paid extra for 3-5 day delivery. They did not send the emails that their web site indicates, so I had to call several times to try to find the status of my order.

The only reason I am rating them a one … The only reason I am rating them a one star is that it won't let me rate 0 stars. Placed an order for Bravecto on August 13, still waiting for it on September 16. I emailed them two weeks ago and they said it was back ordered and should go out the following week, it didn't. I emailed them on Thursday telling them to ship my order within two days or cancel the order. Haven't heard anything yet, if I don't hear anything by Tuesday I am calling BBB. Tried calling National Animal Hospital and only get recording all hours of the day. HORRIBLE

Very fast service by NHS. Very slow service from the USPS. National Animal Hospital got authorization from my vet and mailed my dog's prescription the same day I ordered. Then the USPS took 11 days to ship it! This has never happened before with NAH, but Brian in customer service tracked it down for me. I have priced my dog's prescription at all the pet med websites, and NAH has the best prices by far.

Not to be trusted I dealt with this company for over a year for my dog's prescriptions since they were cheaper than average. I adjusted to the longer shipping times. My orders were typically filled and sent to be within 7-10 days. I had one issue where I order Cosequin and they said it was backordered to which they cancelled after multiple calls. I think had another issue that was not easy to resolve. However, this last order they have not filled. I have called multiple times and sent multiple emails. Do not order from this company.

Saved my cat's life Brought Rascal to CVS in very bad condition. We thought he was going to die. Our regular vet could not help him or even tell us ehat was wrong. CVS immediately put him into intensive care, and subsequently discovered that he had ingested RAT poison. It was touch and go for a while, but after beginning him on the anti-dote, vitamin K, and tranfused blood, he slowly began to come out of of it, and is now almost back to normal.