Super easy every step of the way All the people I've worked with on this one have been wonderful. Ben from the UK, plus Marina and Laura here stateside. ... Side note: we need more colors and styles of these Kyboot. There is no other shoe I'd ever wear after owning these. I need them in every color and style. There needs to be a resurrection of the Seoul or a similar looking product (this is in the vein of classic timberlands, a style that's always in), a variety of bold colored sneakers for both genders (one solid color like red or purple or gold, including all-white ones), black high tops like for basketball, a golf shoe, etc etc etc.. Can't get enough of these Kyboot!!!

ZERO customer service ZERO Be very careful on the pricy mistake you are about to make. The shoes are very expensive, but as long as you can find the right one that works for you it may be worth it, however you have to pay the shipping to get the shoes and you WILL pay 3 TIMES more of your original shipping cost when you want to return it due to wrong size or excessive heat that shoes cause while you're walking. They are NOT CUSTOMER SERVICE oriented for those who live in the US and are accustomed to customer service, WRONG COMPANY!

Wet Feet Note: I am a UK customer. I bought a pair of jungfrau 17 walking boots about four years back at just under £300 hoping they'd help me keep active with my post traumatic ankle arthritis. Disappointingly my ankle was too painful so I couldn't wear them for the first couple of years. Then I had ankle replacement surgery and discovered I could wear them - wonderful shock absorption and support. Sadly in approximately 15 months the rubber around them cracked in a couple of places and I started getting wet feet. I complained but was told the guarantee had run out - of course I'd had them for much longer than I'd used them. Now I have two bike puncture repair patches on them and continue wearing them though they look a little eccentric. For the cost this is not good and sadly I'm now looking for another type of better quality boot with the equivalent shock absorption.

Very slow to process refund Very slow to process refund. I had to contact several times. Responses we're quick, but action was slow. No apologies, either. To clarify: return was received June 27th and refund was not received until July 14. KYboot did not attempt to process the refund to my card until I sent 2 emails. I am not a chronic complainer who likes to issue bad reviews, but I feel compelled to voice the truth here. Honestly, I would not even have posted a review, but I have received several emails from KYBoot urging me to do so.

I had my Kybun for 3 years but I hardly… I had my Kybun for 3 years but I hardly wear it, only some days in winter and out of the country. I live in Taiwan, Kybun Suede Sneaker is too hot for regular days here. The problem with their shoes is their midsole/outersole cracks easily and there is no repair for that. Buyers Beware😭