Terrible customer service Terrible customer service! Purchased 2 pairs of their shoes! Loved the first pair and needed questions answered to the Elm Taupe boots that I found as stiff as a ski boot! Never answer emails and forget calling them! So now I need to return with unanswered questions costing almost $25 to return because if you return, they charge you for the shipping for the outgoing boot! Wanted to like them and recommended to my 55 over community. Lost a customer!

I purchased Kyboot shoes as I was…plantars fasciitis diagnosis I purchased Kyboot shoes as I was diagnosed with plantars fasciitis in my left foot. Kyboot shoes immediately took away the pain and they were the only shoes I could wear. The only negative is the Kyboot shoes with the high-rebound effect don't offer as much stability as regular shoes. I found that my knees were affected by this and I ended up with knee pain. The newer, low-rebound effect Kyboot shoes offer less cushioning but more stability and may have been best for me but I don't think they were available last year when I had my foot pain. It's nice that Kyboot has options so try both styles before you make your purchase.

At work limping.... No more! At work, people noticed me limping. I had my steroid shots but no relief, and perhaps I bought all the shoes and inserts that promised to take my pain away, but still, my plantar fasciitis kept torturing me. My back is also going bad as my posture and walking are affected. I was reluctant to buy the shoes because of the price. Until one day I can't take it anymore and look into trying the shoes. It was the best decision and investment I've ever made. My kyBoot shoes became my best friend.

Very slow to process refund Very slow to process refund. I had to contact several times. Responses we're quick, but action was slow. No apologies, either. To clarify: return was received June 27th and refund was not received until July 14. KYboot did not attempt to process the refund to my card until I sent 2 emails. I am not a chronic complainer who likes to issue bad reviews, but I feel compelled to voice the truth here. Honestly, I would not even have posted a review, but I have received several emails from KYBoot urging me to do so.

Real good shoes Real good shoes , but SOOOOOO expensive they forget @ kybun that not everyone has a Swiss income. It's a pity that having less pain walking is only possible if you're prepared to pay a lot of money. For me they are over priced, but good.