Very slow to process refund Very slow to process refund. I had to contact several times. Responses we're quick, but action was slow. No apologies, either. To clarify: return was received June 27th and refund was not received until July 14. KYboot did not attempt to process the refund to my card until I sent 2 emails. I am not a chronic complainer who likes to issue bad reviews, but I feel compelled to voice the truth here. Honestly, I would not even have posted a review, but I have received several emails from KYBoot urging me to do so.

Terrible customer service Terrible customer service! Purchased 2 pairs of their shoes! Loved the first pair and needed questions answered to the Elm Taupe boots that I found as stiff as a ski boot! Never answer emails and forget calling them! So now I need to return with unanswered questions costing almost $25 to return because if you return, they charge you for the shipping for the outgoing boot! Wanted to like them and recommended to my 55 over community. Lost a customer!

You couldn't make it up About 6 months ago i requested a size 13 boot in lieu of a size 12.5 when available. Initially put on hold i tried a few more times but response was not forthcoming. Plagues by kybun adverts i have just responded by trying again and have come to a dead end while trying to order again, a test pair . Its so infuriating that the daily adverts have become a wonderment.

I purchased Kyboot shoes as I was…plantars fasciitis diagnosis I purchased Kyboot shoes as I was diagnosed with plantars fasciitis in my left foot. Kyboot shoes immediately took away the pain and they were the only shoes I could wear. The only negative is the Kyboot shoes with the high-rebound effect don't offer as much stability as regular shoes. I found that my knees were affected by this and I ended up with knee pain. The newer, low-rebound effect Kyboot shoes offer less cushioning but more stability and may have been best for me but I don't think they were available last year when I had my foot pain. It's nice that Kyboot has options so try both styles before you make your purchase.

KyBoot is a unique shoe company and a Blessing ! KyBoot is a unique company, producing the MOST comfortable wearing shoes for my feet. I bought the LuZerne Mary Jane and love its "walking on a pillow" feeling for the Neuropathy in my feet. I am not diabetic, but having had surgery on both feet had led to unexpected foot problems. One if my desires was to find shoes I can wear without pain. Your company is a BLESSING and I look foward to trying the Bern and other specially designed shoes. THANK YOU ! Mgb.