You couldn't make it up About 6 months ago i requested a size 13 boot in lieu of a size 12.5 when available. Initially put on hold i tried a few more times but response was not forthcoming. Plagues by kybun adverts i have just responded by trying again and have come to a dead end while trying to order again, a test pair . Its so infuriating that the daily adverts have become a wonderment.

ZERO customer service ZERO Be very careful on the pricy mistake you are about to make. The shoes are very expensive, but as long as you can find the right one that works for you it may be worth it, however you have to pay the shipping to get the shoes and you WILL pay 3 TIMES more of your original shipping cost when you want to return it due to wrong size or excessive heat that shoes cause while you're walking. They are NOT CUSTOMER SERVICE oriented for those who live in the US and are accustomed to customer service, WRONG COMPANY!

Real good shoes Real good shoes , but SOOOOOO expensive they forget @ kybun that not everyone has a Swiss income. It's a pity that having less pain walking is only possible if you're prepared to pay a lot of money. For me they are over priced, but good.

Wet Feet Note: I am a UK customer. I bought a pair of jungfrau 17 walking boots about four years back at just under £300 hoping they'd help me keep active with my post traumatic ankle arthritis. Disappointingly my ankle was too painful so I couldn't wear them for the first couple of years. Then I had ankle replacement surgery and discovered I could wear them - wonderful shock absorption and support. Sadly in approximately 15 months the rubber around them cracked in a couple of places and I started getting wet feet. I complained but was told the guarantee had run out - of course I'd had them for much longer than I'd used them. Now I have two bike puncture repair patches on them and continue wearing them though they look a little eccentric. For the cost this is not good and sadly I'm now looking for another type of better quality boot with the equivalent shock absorption.

If I could give this company a minus… If I could give this company a minus number I would. I purchased their Baekdu boot and wore it ONE time! After my hike of 3 miles BOTH of the outside soles had cracked at the instep area. I immediately sent them back asking for a refund. They are refusing to refund me in full and are only offering 1/2 refund for the boots or replacement. I don’t want a replacement, I want my money back. This is horrible and not acceptable. Any suggestions? I emailed this company several months ago regarding this matter and still haven’t heard back from them!!!!! I’m trying to let them correct their wrong.