Terrible customer service Terrible customer service! Purchased 2 pairs of their shoes! Loved the first pair and needed questions answered to the Elm Taupe boots that I found as stiff as a ski boot! Never answer emails and forget calling them! So now I need to return with unanswered questions costing almost $25 to return because if you return, they charge you for the shipping for the outgoing boot! Wanted to like them and recommended to my 55 over community. Lost a customer!

At work limping.... No more! At work, people noticed me limping. I had my steroid shots but no relief, and perhaps I bought all the shoes and inserts that promised to take my pain away, but still, my plantar fasciitis kept torturing me. My back is also going bad as my posture and walking are affected. I was reluctant to buy the shoes because of the price. Until one day I can't take it anymore and look into trying the shoes. It was the best decision and investment I've ever made. My kyBoot shoes became my best friend.

Zig-zag and straight stitching hurt The zig-zag seams along the edge of the insole are rough against my skin. I own the Gaya and didn't notice the roughness until it was broken in but since I wear socks with those it's not too bad. BUT 3 summer shoes and sandals that I ordered have rough fabric which curled into my toes and rough stitching (1 with straight stitching and 2 with zig-zag stitching). I really wanted these shoes to feel comfortable for this summer.

You couldn't make it up About 6 months ago i requested a size 13 boot in lieu of a size 12.5 when available. Initially put on hold i tried a few more times but response was not forthcoming. Plagues by kybun adverts i have just responded by trying again and have come to a dead end while trying to order again, a test pair . Its so infuriating that the daily adverts have become a wonderment.

If I could give this company a minus… If I could give this company a minus number I would. I purchased their Baekdu boot and wore it ONE time! After my hike of 3 miles BOTH of the outside soles had cracked at the instep area. I immediately sent them back asking for a refund. They are refusing to refund me in full and are only offering 1/2 refund for the boots or replacement. I don’t want a replacement, I want my money back. This is horrible and not acceptable. Any suggestions? I emailed this company several months ago regarding this matter and still haven’t heard back from them!!!!! I’m trying to let them correct their wrong.