ZERO customer service ZERO Be very careful on the pricy mistake you are about to make. The shoes are very expensive, but as long as you can find the right one that works for you it may be worth it, however you have to pay the shipping to get the shoes and you WILL pay 3 TIMES more of your original shipping cost when you want to return it due to wrong size or excessive heat that shoes cause while you're walking. They are NOT CUSTOMER SERVICE oriented for those who live in the US and are accustomed to customer service, WRONG COMPANY!

Disappointed So Disappointed, my order got delay for more then a month, they went out of stock and no one called me or emailed me to let me know. I found out because I called 5 days before Christmas, I called because I did not receive my order within 7-10 business days as they said after I placed my order. If it wouldn’t be for the good quality and comfort of the shoe I will not order from them again but my husbands loves this shoes.

Super easy every step of the way All the people I've worked with on this one have been wonderful. Ben from the UK, plus Marina and Laura here stateside. ... Side note: we need more colors and styles of these Kyboot. There is no other shoe I'd ever wear after owning these. I need them in every color and style. There needs to be a resurrection of the Seoul or a similar looking product (this is in the vein of classic timberlands, a style that's always in), a variety of bold colored sneakers for both genders (one solid color like red or purple or gold, including all-white ones), black high tops like for basketball, a golf shoe, etc etc etc.. Can't get enough of these Kyboot!!!

Very slow to process refund Very slow to process refund. I had to contact several times. Responses we're quick, but action was slow. No apologies, either. To clarify: return was received June 27th and refund was not received until July 14. KYboot did not attempt to process the refund to my card until I sent 2 emails. I am not a chronic complainer who likes to issue bad reviews, but I feel compelled to voice the truth here. Honestly, I would not even have posted a review, but I have received several emails from KYBoot urging me to do so.

Terrible customer service Terrible customer service! Purchased 2 pairs of their shoes! Loved the first pair and needed questions answered to the Elm Taupe boots that I found as stiff as a ski boot! Never answer emails and forget calling them! So now I need to return with unanswered questions costing almost $25 to return because if you return, they charge you for the shipping for the outgoing boot! Wanted to like them and recommended to my 55 over community. Lost a customer!