Zig-zag and straight stitching hurt The zig-zag seams along the edge of the insole are rough against my skin. I own the Gaya and didn't notice the roughness until it was broken in but since I wear socks with those it's not too bad. BUT 3 summer shoes and sandals that I ordered have rough fabric which curled into my toes and rough stitching (1 with straight stitching and 2 with zig-zag stitching). I really wanted these shoes to feel comfortable for this summer.

Disappointed So Disappointed, my order got delay for more then a month, they went out of stock and no one called me or emailed me to let me know. I found out because I called 5 days before Christmas, I called because I did not receive my order within 7-10 business days as they said after I placed my order. If it wouldn’t be for the good quality and comfort of the shoe I will not order from them again but my husbands loves this shoes.

ZERO customer service ZERO Be very careful on the pricy mistake you are about to make. The shoes are very expensive, but as long as you can find the right one that works for you it may be worth it, however you have to pay the shipping to get the shoes and you WILL pay 3 TIMES more of your original shipping cost when you want to return it due to wrong size or excessive heat that shoes cause while you're walking. They are NOT CUSTOMER SERVICE oriented for those who live in the US and are accustomed to customer service, WRONG COMPANY!

Very slow to process refund Very slow to process refund. I had to contact several times. Responses we're quick, but action was slow. No apologies, either. To clarify: return was received June 27th and refund was not received until July 14. KYboot did not attempt to process the refund to my card until I sent 2 emails. I am not a chronic complainer who likes to issue bad reviews, but I feel compelled to voice the truth here. Honestly, I would not even have posted a review, but I have received several emails from KYBoot urging me to do so.

If I could give this company a minus… If I could give this company a minus number I would. I purchased their Baekdu boot and wore it ONE time! After my hike of 3 miles BOTH of the outside soles had cracked at the instep area. I immediately sent them back asking for a refund. They are refusing to refund me in full and are only offering 1/2 refund for the boots or replacement. I don’t want a replacement, I want my money back. This is horrible and not acceptable. Any suggestions? I emailed this company several months ago regarding this matter and still haven’t heard back from them!!!!! I’m trying to let them correct their wrong.