Shipping Delay x3 weeks Shipping was delayed a week. Then another week. Then another week. So far not the best experience with this company. ***Reply*** The item was listed as in stock. There was no mention that the item would be delayed 3 weeks. I did not receive the option to cancel due to the delay (had I received this option, I would have excercised it). The only correspondence I got was 'shipping delayed by manufacturer.' Not really an acceptable answer on an order over $3,000.

Review The order is always correct and got to me faster than other sites can do

Expensive and Clunky But it Works Items are very expensive and you have to contact them to get exact prices for some items. Many of the items are very niche, so the cost is somewhat understandable. Having to contact them for prices is archaic, but they did at least respond reasonably promptly. My item reached me in a reasonable amount of time and works as expected.

Online ordering was straight forward… Online ordering was straight forward and easy. The fulfillment process was not. Had to call to finalize my order which was just listening to all the info I’d put in online read back to me and listening to a bunch of mumbled whispers as they navigated their system. Then it was almost a week later the order was finally processed and a shipping label was created but everyday I got a status update email that just said it was processing which was kind of annoying because I got 10 emails and only 2 of them had actual helpful information which was a confirmation of the order and a confirmation of the shipment. Took about a week to be delivered. So 2 weeks, 10 emails, and a phone call later I got the item I ordered. Shipping box was in good shape, packing materials were what was needed to get it here safely, item arrived in perfect condition and was exactly as expected. Overall I’m very happy with the product but next time I need to order medical equipment I will look elsewhere first.

The description was inadequate The description was inadequate. Not what I thought it would be like.