HealthTap is great and good option when traveling HealthTap is a great program. The app is easy to use and most important, the doctors are top notch. The consultation via video call is simple, personal and efficient. I picked up my prescription in 30 minutes. A great resource especially when you are traveling and need an urgent consultation!

Great for someone who currently isn't… Great for someone who currently isn't insured at the moment like myself. Doctor Tsai listened, didn't rush and actually engaged with his patient like doctors should. I rarely recommend services, but HealthTap has mine 100%.

Just hope you don't get stuck with Stephen Southard. Just hope you don't get stuck with Stephen Southard. His lack of social skills was impressive. Plagued with selective hearing, he was only listening to some of the patients symptoms, and unable to explain his reasoning for why he made his choice to deny medication. When pressed for an explanation for his reasoning, he just said "That's my advice, take it or leave it." Rude, stand-off-ish, and stubborn. Unacceptable for someone who is supposed to be "helping". Would not recommend to anyone.

Worst customer service - Edited for update Worst customer service. Emailed them 3 times plus 2 phone calls to get a simple issue resolve. Repeated my story over and over and over again. So frustrating. I just wanted antibiotics for a sinus infection. From now on all just sit in an Urgent Care waiting room. PS: every time I called them I "coincidentally" got a spam text the next day selling me health insurance. *after reading my review here, customer service finally contacted me and refunded my visit. They said they are working on having the situation I encountered resolved. I am willing to try them again next time I get a sinus infection and will post another review"

Waste of time and money! In an attempt to avoid going to an ED for a horrible insomnia, used this app for advice and to seek a prescription in order not to miss work. Understandably they could not write for a strong medication. They actually offered to write for Benadryl. $44 for that advice. Was told to go to an urgent care. Paid a $50 copay to be told they don't do that. If urgent cares know they can't treat acute insomnia, why wouldn't a doctor know that? Now $94 out and still wide awake and heading home. Gave honest rating of 0/10 and some concerned person at company asked why. In response get a link to view consult and was told this was a top doctor.