cancelimg my prescription I was sent a email from them, threatening to cancel my membership bc i called a doctor 3 times with a 7 day period. In the term description, it states that you have 5 visits to use within a 7 day period, before they warn you about canceling your prescription. Which I don’t even think is fair if we’re paying do so every month.

Health Advice Just Got Easier! I'm really impressed with what I've seen from HealthTap. Originally, I thought they wouldn't get much more than "WebMD" type advice, but this site really rocks. I've never felt more secure in the decisions I've made about my health, and at the same time, I get great, expert opinions that help me make the most of my health finances. Absolutely recommend!

Worst customer service - Edited for update Worst customer service. Emailed them 3 times plus 2 phone calls to get a simple issue resolve. Repeated my story over and over and over again. So frustrating. I just wanted antibiotics for a sinus infection. From now on all just sit in an Urgent Care waiting room. PS: every time I called them I "coincidentally" got a spam text the next day selling me health insurance. *after reading my review here, customer service finally contacted me and refunded my visit. They said they are working on having the situation I encountered resolved. I am willing to try them again next time I get a sinus infection and will post another review"

Hard to get actual help Still waiting after 2 days for a response to a 'free' question. Decided to take advantage of the 30 day trial for a paid subscription for faster answers. Asked a new question and learned that a) only the primary care docs are free -- everything else gives you a modest discount. And even there, I couldn't seem to connect to a doctor. Just got sent to a list of questions similar to mine. So I canceled my free trial after a couple of hours. A question I'd asked a few months ago DID get an answer (fairly quickly, IIRC) ... which made it pretty obvious that he hadn't actually read the question since the answer was not relevant. And the 150 character limit for your questions makes it impossible to give any sort of detail, making the odds of an accurate answer even lower.

HealthTap is great and good option when traveling HealthTap is a great program. The app is easy to use and most important, the doctors are top notch. The consultation via video call is simple, personal and efficient. I picked up my prescription in 30 minutes. A great resource especially when you are traveling and need an urgent consultation!