HealthTap is great and good option when traveling HealthTap is a great program. The app is easy to use and most important, the doctors are top notch. The consultation via video call is simple, personal and efficient. I picked up my prescription in 30 minutes. A great resource especially when you are traveling and need an urgent consultation!

Worst customer service - Edited for update Worst customer service. Emailed them 3 times plus 2 phone calls to get a simple issue resolve. Repeated my story over and over and over again. So frustrating. I just wanted antibiotics for a sinus infection. From now on all just sit in an Urgent Care waiting room. PS: every time I called them I "coincidentally" got a spam text the next day selling me health insurance. *after reading my review here, customer service finally contacted me and refunded my visit. They said they are working on having the situation I encountered resolved. I am willing to try them again next time I get a sinus infection and will post another review"

What a waste of money What a waste of money. I wanted to ask a doctor about a medication I was prescribed by my regular doctor because after researching it, I wasn't entirely convinced that it was safe. I would have gone to my regular doctor but it would have been a while before being able to see her because she travels. The online doctor didn't answer my question about whether or not it was safe. He basically just told me that if I have concerns then I shouldn't take it. Definitely NOT worth the money.

good doctors but deceptive pricing. I liked the doctor on health Tap my issue is with the app and the deceptive advertising. Frist of all they don't actually take any insurance but tell you to pay for your visit first while they bill you insurance but never actually bill you insurance so you can't even get credit for your deductible or out of pockets expenses. there is not way to send you health records to another provider. its either pay 129 for 10munites or 44+59 every 3 months to get regular primary care. if you don't have insurance its fine but if you do just go to a regular dr office.

cancelimg my prescription I was sent a email from them, threatening to cancel my membership bc i called a doctor 3 times with a 7 day period. In the term description, it states that you have 5 visits to use within a 7 day period, before they warn you about canceling your prescription. Which I don’t even think is fair if we’re paying do so every month.