Great for someone who currently isn't… Great for someone who currently isn't insured at the moment like myself. Doctor Tsai listened, didn't rush and actually engaged with his patient like doctors should. I rarely recommend services, but HealthTap has mine 100%.

Worst customer service - Edited for update Worst customer service. Emailed them 3 times plus 2 phone calls to get a simple issue resolve. Repeated my story over and over and over again. So frustrating. I just wanted antibiotics for a sinus infection. From now on all just sit in an Urgent Care waiting room. PS: every time I called them I "coincidentally" got a spam text the next day selling me health insurance. *after reading my review here, customer service finally contacted me and refunded my visit. They said they are working on having the situation I encountered resolved. I am willing to try them again next time I get a sinus infection and will post another review"

They allow doctors who are unqualified for need to "pick up the call" I had a specific request/question/need that needed a specialist. HealthTap allowed ANY doctor to pick up my request and I was told "you need a specialist" by 3 different docs in the same session. They refused to give me a full refund and instead offered me a "partial refund" because I received "helpful medical advice." I couldn't afford to see a specialist in person which is why I went on HealthTap. Thanks to them essentially taking my money without service, I was unable to get medication or go to a clinic. I am devastated and still sick. Thanks HealthTap.

HealthTap is a must have HealthTap got me in touch with a doctor in a smooth and seamless way. Not only were there extremely low wait times (less than 40 seconds), but they've provided me informational tools that gave me comfort in my diagnosis and helped me sleep at night. Glad to have a reliable application like HealthTap, and confident that I will be placed in professional hands in the future.

Just hope you don't get stuck with Stephen Southard. Just hope you don't get stuck with Stephen Southard. His lack of social skills was impressive. Plagued with selective hearing, he was only listening to some of the patients symptoms, and unable to explain his reasoning for why he made his choice to deny medication. When pressed for an explanation for his reasoning, he just said "That's my advice, take it or leave it." Rude, stand-off-ish, and stubborn. Unacceptable for someone who is supposed to be "helping". Would not recommend to anyone.