Overall a great service, but beware of false advertising Overall, a great service. Free educational answers to many common medical questions, and many uncommon questions as well. Gets 4/5 stars because I've had trouble in the past with what seemed like false advertising. I purchased a premium plan based off of advertising of a free consult with a specialist, only to find out that the premium plan only includes limited primary care. I requested a refund and they did not budge even when I showed them documentation. Overall, though, a very unique and useful app.

Worst customer service - Edited for update Worst customer service. Emailed them 3 times plus 2 phone calls to get a simple issue resolve. Repeated my story over and over and over again. So frustrating. I just wanted antibiotics for a sinus infection. From now on all just sit in an Urgent Care waiting room. PS: every time I called them I "coincidentally" got a spam text the next day selling me health insurance. *after reading my review here, customer service finally contacted me and refunded my visit. They said they are working on having the situation I encountered resolved. I am willing to try them again next time I get a sinus infection and will post another review"

Just in one area...I answer questions… Just in one area...I answer questions in the Learn and Teach section. After answering the question, when I click the back button, I'm returned to the top of the question list, and have to start over at the top, but also type in my specialty again. This might be OK after answering the first question of the many, but after scrolling down 30 or so questions to find one to answer, answering it, then returning, it is quite time consuming to start over, enter the category of my expertise, scroll down 30 questions to find the next one. Its gotten so cumbersome that I've stopped answering questions.

HealthCrap Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my account was canceled), but hey, what the heck! Here goes... Bad customer service, extremely buggy app, multiple overcharges/unauthorized charges, frequently dropped chat sessions or had them interrupted (through ZERO fault of my own), mostly crappy and/or apathetic doctors, etc. That's basically it, in a nutshell. Run! Run far, faaaaar away from HealthTap.

cancelimg my prescription I was sent a email from them, threatening to cancel my membership bc i called a doctor 3 times with a 7 day period. In the term description, it states that you have 5 visits to use within a 7 day period, before they warn you about canceling your prescription. Which I don’t even think is fair if we’re paying do so every month.