I received a broken bronzer 3 weeks… I received a broken bronzer 3 weeks after ordering it. Benefit asked for front and back pictures to review it. After one week of waiting again i called, spent 20 mins on hold and they said they don’t know why anyone hasn’t gotten back to me. No apology whatsoever. I asked to speak to the supervisor and the representative said there is no supervisor available. I will never order from benefit cosmetics again

Avoid Boots Covent Garden! Avoid Boots Covent Garden! I’ve been Benefit customer for over 15 years and have spend thousands of pounds on their products. Staff are usually lovely and very helpful in all the department stores I’ve been to over the years. Well unfortunately that can not be said about their Sunday girl at Boots Covent Garden. Young, pale complexion girl with wavy, brown-ish hair up to her shoulders was not knowledgable and plainly rude! Shocking attitude while talking over me. The worst beauty shopping experience yet.

Great customer support Great customer support. Responds quickly to emails. Product is good quality. Would recommend.

Girls just wanna have fun If you're not yet a makeupholic, beware, you'll probably become one after this website. Benefit makes the most wanted and beautiful cosmetic products, and yet fun, but quite expensive. I'd recommend to test the products before, due to their high price. (Don't do like me, I bought couple random stuff and then the colour just didn't fit with me :/) You can find stands on Sephora shops. Benefit knows what girls want, and that's kinda trouble sometimes; I mean, the packaging and first sight form the products is indeed awesome, but then the quality and smell too! They really have unique products you may wanna get them.

Poor service Very poor customer service. Advertised free delivery with new mascara but never happened. Stated no code needed. Emailed customer service to be told tough should have physically picked free delivery. Will not buy anything else from benefit online. Rubbish