My lamp does not work! I was so excited to get my lamp! To finally get some relief fro SAD however the darn thing not working! Maybe lightbulb maybe not so you are sending a replacement bulb to NH and we shall see! These lamps are not cheap and now it is a waiting game! If it's not the bulb I have to package the whole thing up and send it back do you not test things before you ship them very disappointed and can barely do anything these days and now stuck with broken lamp not happy!

Damaged and wrong items delivered 3 times The first 2 shipments were damaged and after 3 weeks I'm still waiting to return the first shipment. The final shipment was not damaged enough to send back, but wrong bolts were sent. I guess it was a good thing I still had the first shipment or I wouldn't have been able to use it still! Although the price was very good I don't think I will be using this supplier in the future because of the hassle and amount of time it set my project back.

No acknowledge of my order. My order has not been acknowledged as received other than this request for a review. The credit card has been debited but there has been no shipment notice or any communications from the company regarding the status of the order. The debit was charged on February 2nd.

FAULTY DESIGNED FLEXIBLE NECK!!! Should have become wary when reading warranty data; hinted at MANY returns experiences. Adjusted the head four times (Flexible Neck); resulting in a FAILURE of the connection of the "Flexible Neck" and the bulb-holding head. Now I have an embarrassingly hanging neck with the light shining at 90 degrees from the post!! Of course I didn't store the 54" shipping container so I'm S--t out of luck. Should have bought from a store a lower-priced lamp recommended by my ophthalmologist. What a SPECIAL!! BUT LOOK AT THE MONEY I SAVED!! NEWS FLASH!!!!! Company contacted; apologized AND are sending a NEW replacement along with the "Authorized Return Label" so the faulty lamp can be packed in the NEW shipping container and returned at the company's expense, Thank YOU!!

Website says open, where's the people? I ordered an expensive bulb by telephone. It was delivered but does not work. I have been calling Full Spectrum all morning, using any of the options, to be able to get someone on the phone. As of 12.45pm there is no answer on any option, nor any response to my email. Their website says they are open. Regardless of Covid, they need to have someone at least answering the phone of sales and/or customer service! Very disappointed.