Torchiere lamp excellent value Excellent LED lamp with speedy shipping. The lamp was packed in its cardboard board within a internal protective styrofoam enclosure. The only issue I had which had NO effect on the lamp was that the original tape around the box end flaps seemed to be lacking. The top flaps were slightly opened on one end and the bottom flaps were open with the tape not holding any of the flaps together. The cardboard box probably could have used a re-taping of the flap seams on the top and bottom.

Website says open, where's the people? I ordered an expensive bulb by telephone. It was delivered but does not work. I have been calling Full Spectrum all morning, using any of the options, to be able to get someone on the phone. As of 12.45pm there is no answer on any option, nor any response to my email. Their website says they are open. Regardless of Covid, they need to have someone at least answering the phone of sales and/or customer service! Very disappointed.

No one answers the telphone, replies to emails, or responds to website calls for assistance. I have had three of their lights for many years, but recently the light box started to malfunction. After two weeks of trying to reach a telephone representative, I finally got lucky and reached someone who helped me to get replacement bulbs. Well, my unit is still not working properly, despite the new bulbs, and I have been trying to reach them via telephone, email, and website for several days again now. No one answers in any way. I think that the company does not want to honor its "lifetime warranty." This is such a shame as they at least make (or made) good products. My advice would be to avoid this company until things improve.

FAULTY DESIGNED FLEXIBLE NECK!!! Should have become wary when reading warranty data; hinted at MANY returns experiences. Adjusted the head four times (Flexible Neck); resulting in a FAILURE of the connection of the "Flexible Neck" and the bulb-holding head. Now I have an embarrassingly hanging neck with the light shining at 90 degrees from the post!! Of course I didn't store the 54" shipping container so I'm S--t out of luck. Should have bought from a store a lower-priced lamp recommended by my ophthalmologist. What a SPECIAL!! BUT LOOK AT THE MONEY I SAVED!! NEWS FLASH!!!!! Company contacted; apologized AND are sending a NEW replacement along with the "Authorized Return Label" so the faulty lamp can be packed in the NEW shipping container and returned at the company's expense, Thank YOU!!

Great in every way but one! Bulbs great! I'm an artist and wanted 5000 K LED bulbs and they are exactly what I needed. Nice and bright! Only negative: When opened the box, you had used those awful styrofoam chips that we have to fish out and dispose of. The 6 bulb packages were wrapped together in small-scale bubblewrap but wish you had wrapped the whole group in large-scale bubblewrap instead of chips. I can't be the only customer who sighs with disappointment at seeing those chips!