Poor customer service, poor communication We recently ordered a lamp from Full Spectrum Solutions. When we received the lamp, it was NOT the product ordered, since the lamp included the wrong light bulb (two choices were offered, and they sent one we did not choose). When we contacted the company, we were then informed the bulb ordered was on backorder. This fact should have been communicated to us before the order was fulfilled. The substitution was not approved by us, and we were not given the option to wait until the correct bulb was available. The firm now wants us to pay to correct their mistake (ship the wrong bulb back at our expense). And their return forms make the exchange solution proposed by them to be not permitted by their own rules (must be in original packaging - we got packaging for a lamp, not a bulb). The situation is still unresolved, and we are very unhappy with this situation, and our experience with this firm.

SCAM! Items massively marked up I paid $120 for a light up alarm clock that felt extremely light and cheap, and it arrived not functioning. It would not light up for the sunrise effect. It was replaced, but still a low quality item. I searched online for a different brand and found the same, absolutely identical in every way, unit selling for $22. I purchased a different brand from a different company for the same price, around $120, and the difference was night and day. I received a high quality product with a little weight to it that outperformed the rip off full spectrum solution clock in every way possible.

Website says open, where's the people? I ordered an expensive bulb by telephone. It was delivered but does not work. I have been calling Full Spectrum all morning, using any of the options, to be able to get someone on the phone. As of 12.45pm there is no answer on any option, nor any response to my email. Their website says they are open. Regardless of Covid, they need to have someone at least answering the phone of sales and/or customer service! Very disappointed.

replacement bulb doesn't fit I paid $30 for a new bulb and I'm very disappointed the it was modified and doesn't fit my desk lamp properly. The base of the new bulb is smaller, so it doesn't snap into place like it should. I know my lamp is old, but the model number is the same as the old bulb, no reason for the modification.

Great in every way but one! Bulbs great! I'm an artist and wanted 5000 K LED bulbs and they are exactly what I needed. Nice and bright! Only negative: When opened the box, you had used those awful styrofoam chips that we have to fish out and dispose of. The 6 bulb packages were wrapped together in small-scale bubblewrap but wish you had wrapped the whole group in large-scale bubblewrap instead of chips. I can't be the only customer who sighs with disappointment at seeing those chips!