Damaged and wrong items delivered 3 times The first 2 shipments were damaged and after 3 weeks I'm still waiting to return the first shipment. The final shipment was not damaged enough to send back, but wrong bolts were sent. I guess it was a good thing I still had the first shipment or I wouldn't have been able to use it still! Although the price was very good I don't think I will be using this supplier in the future because of the hassle and amount of time it set my project back.

No acknowledge of my order. My order has not been acknowledged as received other than this request for a review. The credit card has been debited but there has been no shipment notice or any communications from the company regarding the status of the order. The debit was charged on February 2nd.

No one answers the telphone, replies to emails, or responds to website calls for assistance. I have had three of their lights for many years, but recently the light box started to malfunction. After two weeks of trying to reach a telephone representative, I finally got lucky and reached someone who helped me to get replacement bulbs. Well, my unit is still not working properly, despite the new bulbs, and I have been trying to reach them via telephone, email, and website for several days again now. No one answers in any way. I think that the company does not want to honor its "lifetime warranty." This is such a shame as they at least make (or made) good products. My advice would be to avoid this company until things improve.

Website says open, where's the people? I ordered an expensive bulb by telephone. It was delivered but does not work. I have been calling Full Spectrum all morning, using any of the options, to be able to get someone on the phone. As of 12.45pm there is no answer on any option, nor any response to my email. Their website says they are open. Regardless of Covid, they need to have someone at least answering the phone of sales and/or customer service! Very disappointed.

Full Specctrum Lighting The light is delightful and it is a great plus to be able to adjust the brightness as needed. However, the base needs more ballast in it. The lamp cannot be adjusted with one hand - it skates all over the desktop because the base is too light. Also, it would be advisable to make the "goose neck" more flexable as it is it mostly shines in our eyes and is difficult to adjust to a lower level.