Torchiere lamp excellent value Excellent LED lamp with speedy shipping. The lamp was packed in its cardboard board within a internal protective styrofoam enclosure. The only issue I had which had NO effect on the lamp was that the original tape around the box end flaps seemed to be lacking. The top flaps were slightly opened on one end and the bottom flaps were open with the tape not holding any of the flaps together. The cardboard box probably could have used a re-taping of the flap seams on the top and bottom.

Review of floor model of lamp I would like to say I am very pleased with the lamp. It is sturdy and very good looking. It was hard to put together, some of the covering on the white plug connector seemed to be black electrical tape and it was not staying on. Also we got it together and when we plugged it in it make a popping nose and smelled funny, so we unplugged it. The bulb never lite. I want to request a return slip and a new lamp. This one does not seem to be up to your reported standards.

No one answers the telphone, replies to emails, or responds to website calls for assistance. I have had three of their lights for many years, but recently the light box started to malfunction. After two weeks of trying to reach a telephone representative, I finally got lucky and reached someone who helped me to get replacement bulbs. Well, my unit is still not working properly, despite the new bulbs, and I have been trying to reach them via telephone, email, and website for several days again now. No one answers in any way. I think that the company does not want to honor its "lifetime warranty." This is such a shame as they at least make (or made) good products. My advice would be to avoid this company until things improve.

Much improved! Replaced the 70W sunset bulb from ~15 years ago. Although both were rated 70W, the new one is notably brighter than the original. All of your many products we or our children are exceptionally fine. Merry Christmas, Happy New Year & thanks to everyone at Full Spectrum Solutions.

Poor customer service, poor communication We recently ordered a lamp from Full Spectrum Solutions. When we received the lamp, it was NOT the product ordered, since the lamp included the wrong light bulb (two choices were offered, and they sent one we did not choose). When we contacted the company, we were then informed the bulb ordered was on backorder. This fact should have been communicated to us before the order was fulfilled. The substitution was not approved by us, and we were not given the option to wait until the correct bulb was available. The firm now wants us to pay to correct their mistake (ship the wrong bulb back at our expense). And their return forms make the exchange solution proposed by them to be not permitted by their own rules (must be in original packaging - we got packaging for a lamp, not a bulb). The situation is still unresolved, and we are very unhappy with this situation, and our experience with this firm.