Vitamin Shoppe Lost a Customer I decided to order from Vitamin Shoppe online so I didn’t have to drive around to find a product. After ordering a bottle of Codeage Glutathione 1000mg, I received a bottle of the 500mg. I called and complained, they resent the WRONG product again. I called again and all they could do is tell me they would have the warehouse look into it and then offered for me to either get a 48-72 hour window for FedEx to pick it up or that I could return it to a store. Who sits around their home that long?? This completely defeats the whole reason I even ordered from them. Rest assured, this was the first and last time I will be.

Awful inventory system. Many items out of stock with no notification until days later. I'm a Vitamin Shoppe customer and have placed many online orders in the past. I'd say about 30% of the time my order is delayed due to items that are out of stock but continue to be sold on their site. Many times, notification of the delay status doesn't come for 5 days or more, and then the expected ship date is another 2 weeks from that point. Customer service reps are friendly but of little to no help as all they can do is repeat what you already know. This is yet another business that will continue to lose business to competitors such as Amazon, who seem to have a monopoly on the best real-time inventory system out there.

Great experience at physical store I'm surprised about the negative reviews here but seems they're mostly related to online experiences. I visited a physical store on 8th avenue. I was looking for D3 + K2 complex which is not easy to find and received very professional guidance from the staff. They were not pushy at all and very friendly. I'll definitely come back!

I was in this store on 4/20/24 4000… I was in this store on 4/20/24 4000 Towne Center Drive Louisville, KY 40241. I was waiting for help and the person behind the counter would not give the time of day. this not the 1st time this has happened. I have shop here for years and I can say no more. all I can say GNC and amazon will be getting my business from now on.

Store #101 Brandon FL Bathroom not working Loyale Vitamin store shopper and while at ask clerk to bathroom. He stated they were out of order. It seems very odd for a facility that focuses on health to not have place wash hands / other personal. How are the employees functioning. I spend about 120.00 per month in this store but may now turn to GNC as there bathroons are working