Customer service is fine Customer service is fine. We received our cover which was made to our specifications. My only comment is the quality seems cheap. It's lightweight and seems as if it would blow off the top if not for the tie down straps or cover lift. Likely they will defend the quality based on my review but we have high standards and should have went with a higher quality product. Our mistake. After seeing response I will give better rating. I'll give it time . I appreciate you taking the time to respond..

Terrible business Terrible business - order at your own risk. They shipped me a cover, it arrived damaged, and they did not honor replacing it. Dealing with the owner Dan was an nightmare - rude, arrogant and disrespectful. In the end they never replaced it, despite their terms saying it would be replaced if arrived damaged...and now I'm out $450.

Cover is trash after 1 year. I've been through a few brands of covers on my tub and BeyondNice's has been the worst. The cover is weakly made and does not seal well. It constantly freezes itself to the lip of the tub during winter. Steam escapes, condenses, and runs down the straps, freezing them to the tub and buckle. This resulted in the stitching around one strap tearing apart when the cover was just a few months new, and now at the start of the 2nd winter, the other strap has torn itself completely off.

Good experience Order was really easy and what I wanted. When I called to clarify things in my order the rep was super helpful and nice. Got the package through FedEx with some minor damages and they were really helpful in resolving any issue I had with it

Cover damaged when received Cover damaged when received. Holes in it from shipping. Company refuses to do anything. Not going to last long. Got ripped off.