Speedy I ordered a new hot tub cover over the weekend which was a quick and easy process. The cover arrived later in the week and it looks AWESOME. It is made of much better materials than the original one that came with my hot tub. The cover clips were lost during shipping so when I contacted Beyondnice they offered to ship me replacement clips for free. The customer service person (Cynthia) was friendly and helpful. I am well pleased with my purchase and the cost was the lowest I found after much research. I would recommend this family owned company to anyone.

Good experience I have owned a hot tub for years, but never bought a cover on-line. The last one I bought from the hot tub dealer cost a little more and I got less - less quality and less thickness. Beyond nice made the ordering very simple - it arrived on time and is working nicely as it should with our existing easy-lift device.

Awesome customer service Ordered a cover fall of 2020. Yes it took a few months but EVERYTHING has a longer lead time these days. Cover arrived with no flaws or damage. Looked great. I did develop an issue (not due to the company or workmanship) Emailed Beyond Nice and they helped me pinpoint the problem. They were SUPER helpful and really stuck with me.. The only reason I ordered specifically this cover is for the reinforced center to use with a cover lift. Our first cover nearly split in half once the seams began to weather. I hope this weathers better. I would highly recommend these covers and the customer service that comes with purchasing one.

EXCELLENT PRODUCT BUT DO NOT BELIEVE… EXCELLENT PRODUCT BUT DO NOT BELIEVE THE "APPROXIMATIONS" GIVEN ON PRODUCTION Shortly after placing my order I received a very nice letter from the manufacturer which included "time frames" for the PRODUCTION and shipping. (I had also inquired about those timelines prior to placing my order). Unfortunately, I waited and waited and waited for my cover. (Like the rest of the county was the manufacturer having trouble getting employees???? Did they have a huge backlog of orders?) I was FINALLY notified it was going to be made and then I waited and waited again. I WOULD NOT HAVE ORDERED THIS EXCELLENT PRODUCT if I had know HOW LONG it would take. Attempts to contact the company, speak to someone or get a RETURN phone call were unsuccessful. I did get an email that it was "on the list to manufacture". So I just waited some more. It got to the point that I started to wonder if "I got scammed? Did they take my money and I don't get a cover?" At any rate I finally got this excellent product but if you have any time restrictions on needing a cover 9like the prior one was destroyed and your hot tub is open) this is NOT the place to go.........they are apparently all backed up on manufacturing.

Cover is trash after 1 year. I've been through a few brands of covers on my tub and BeyondNice's has been the worst. The cover is weakly made and does not seal well. It constantly freezes itself to the lip of the tub during winter. Steam escapes, condenses, and runs down the straps, freezing them to the tub and buckle. This resulted in the stitching around one strap tearing apart when the cover was just a few months new, and now at the start of the 2nd winter, the other strap has torn itself completely off.