Non existant customer...do not buy from them. This is the worst company I have ever dealt with in terms of their customer service. They simply will not answer phones (I held for 1 hour!!!) return emails or communicate in any way whatsoever. Nor will they honor the discounts shown on the web site...Do not do business with company's who could care less about their customers and who treat them like a nuisance, not to be communicated with at all.

will not stand by an omission by their part on the order form We ordered a hot tub cover with our make and model number and filled out every line on their custom order form. When the cover came there were no cutouts for our raised digital control panel. I contacted the company and they said we needed to let them know it was raised. My point was how could we know that when the only thing on the custom order form had a line for raised speakers. Absolutely nothing else on the order form for any other raised parts of the tub. In order to fix the cover we would have to pay an additional $300 on top of the cost of the original cover. They will not admit neglect on their part for the omission on the order form. Their reply to me: Really Linda? How in the world could we have known. Please see the reference on our website next to the make and model, we ask ALL clients using make and model to use these as a reference only and to make sure that they measure the cover. I am so very sorry that you did not notify us of the raised control panel, I was trying to help you get this resolved at this point I feel like you are blaming us for you not letting us know you have a raised control panel. Have a lovely day Cynthia We did all the measuring according to their order form. I'm sorry but it is their business to know and there should have been something on the order form to indicate raised parts that may need a special template cutout. Not a good company to work with at all!

Speedy I ordered a new hot tub cover over the weekend which was a quick and easy process. The cover arrived later in the week and it looks AWESOME. It is made of much better materials than the original one that came with my hot tub. The cover clips were lost during shipping so when I contacted Beyondnice they offered to ship me replacement clips for free. The customer service person (Cynthia) was friendly and helpful. I am well pleased with my purchase and the cost was the lowest I found after much research. I would recommend this family owned company to anyone.

Excellent & Fast shipping and GREAT Customer Service Purchased a used hot tub this last winter and installed it this spring. The cover was worn out and pretty much unusable. We did our normal internet searching to find a cost effective quality source for a replacement and we found it at Beyondnice! With their measurement guide the cover fits great and looks great also! We had some user error (teenagers) and needed to replace some buckles, GREAT customer service and FAST response to help us out. I will be sending all my family and friends to Beyondnice for their spa needs.

Good experience I have owned a hot tub for years, but never bought a cover on-line. The last one I bought from the hot tub dealer cost a little more and I got less - less quality and less thickness. Beyond nice made the ordering very simple - it arrived on time and is working nicely as it should with our existing easy-lift device.