Non existant customer...do not buy from them. This is the worst company I have ever dealt with in terms of their customer service. They simply will not answer phones (I held for 1 hour!!!) return emails or communicate in any way whatsoever. Nor will they honor the discounts shown on the web site...Do not do business with company's who could care less about their customers and who treat them like a nuisance, not to be communicated with at all.

Bought on 8/12/2017 arrived on doorstep… Bought on 8/12/2017 arrived on doorstep 8/25/2017. Cover is in perfect shape on delivery. Delivery was the professionals at SEKO that do better than UPS/USPS/FEDEX. The price was the best for what I got (Which is probably why there are all these "bad" reviews. Probably the competitors. Anyhow it has been OVER a year and it shows NO sign of wear. We use our Hottub in Cleveland about 4-5 times a week. Absolutely great experience with the cover. We have found the cover to be way better quality than what came with the hottub as well.

Extremely misleading awful company! Extremely misleading awful company!! I purchased a tri fold cover that was obviously assumed to be connected together with two seams but they sent an extremely poor made, sub par cover that comes in to pieces. Absolutely useless to prevent heat loss never mind debris from entering the tub. With that said there non caring and horrible attitude when I called for an explanation was horrendous!!! To be clear I have never written a bad review about a company this is my first! the quality and customer satisfaction is terrible in my option and I would definitely avoid Beyond nice Hot covers!

Beyond Nice Spa Covers Beyond Nice Spa Covers This is in regards to Beyond Nice spa covers and how things can really get hay wired!!! This all started when when an employee and I got cross-ways because of a minor issue that could have been easily resolved if it had been taken up the ladder. Later on Beyond Nice reached out to me and basically asked what could they do to resolve this problem? I relayed my previous solution and immediately it was resolved right on the spot!!! I might also mention, the employee I had previously spoken too is no longer employed there. I can also say without a doubt that the spa cover is very well made it has exceeded all my expectations!!! Johnny Ventura

I rarely leave reviews I rarely leave reviews, but feel strongly enough to let people know DO NOT buy from this company. The spa cover was delivered damaged in a punctured box with the actual spa cover inside also damaged in multiple spots. The delivery driver verified the damage and wrote "hole in box" on the receipt. We ourselves were instructed to write "damage" only on receipt, which we did, but because the driver wrote more than that, Beyond Nice says that voided their damage claim policy. Shocking, you spend good money for something that comes damaged from a shipper they hired and they blame the customer and refuse to provide what you paid for. Order locally and check the BBB site and other online reviews, you'll see this has happened to others. If I could do over, I would order locally.