Poor craftsmanship and terrible customer service. 7/7/16: In response to BeyondNice's misinformed reply. I purchased the cover in October of 2016. It took several weeks for manufacturing and shipping of my custom cover which I received and placed in service in November of 2016. November to May 21st, the first date I contacted Beyond Nice, is 6 months. The warranty states that it covers 12 months. All handles on the cover are completely intact. None are, as Beyond Nice puts it, torn off. Pictures are available. There was never abuse. There is a cover lift, pics of which are also available. This is exactly the type of response I expected based on the very rude emails I received from them. I'm happy to include the text of those emails as well. I'm sure the owner would be embarrassed by the things they have said to me thus far. This is terrible customer service and my review stands. Purchased a cover in November. The stitching started coming undone on all sides in less than 6 months. Customer service asked for pictures and they first said they would replace the skin if I paid $45 to cover shipping. I pointed out that their warranty states no charge if less than 1 year. They then tried to say it's not covered due to improper use. The cover has been on the hot tub with a cover lift from day one. Now they are saying if I mail the skin back to them, they will repair it which will leave my foam cores exposed and needing to be placed on the ground to use the tub while I wait for shipping and repair. Customer service doesn't even know their own policies. I'm tired of being told something different every time I contact them. My original cover lasted 5 years until the UV finally broke down the vinyl, yet the stitching remained intact the entire time. I saved nothing by using Beyond Nice. Poor craftsmanship and terrible customer service. Don't waste your money.

will not stand by an omission by their part on the order form We ordered a hot tub cover with our make and model number and filled out every line on their custom order form. When the cover came there were no cutouts for our raised digital control panel. I contacted the company and they said we needed to let them know it was raised. My point was how could we know that when the only thing on the custom order form had a line for raised speakers. Absolutely nothing else on the order form for any other raised parts of the tub. In order to fix the cover we would have to pay an additional $300 on top of the cost of the original cover. They will not admit neglect on their part for the omission on the order form. Their reply to me: Really Linda? How in the world could we have known. Please see the reference on our website next to the make and model, we ask ALL clients using make and model to use these as a reference only and to make sure that they measure the cover. I am so very sorry that you did not notify us of the raised control panel, I was trying to help you get this resolved at this point I feel like you are blaming us for you not letting us know you have a raised control panel. Have a lovely day Cynthia We did all the measuring according to their order form. I'm sorry but it is their business to know and there should have been something on the order form to indicate raised parts that may need a special template cutout. Not a good company to work with at all!

Terrible business Terrible business - order at your own risk. They shipped me a cover, it arrived damaged, and they did not honor replacing it. Dealing with the owner Dan was an nightmare - rude, arrogant and disrespectful. In the end they never replaced it, despite their terms saying it would be replaced if arrived damaged...and now I'm out $450.

Cover is trash after 1 year. I've been through a few brands of covers on my tub and BeyondNice's has been the worst. The cover is weakly made and does not seal well. It constantly freezes itself to the lip of the tub during winter. Steam escapes, condenses, and runs down the straps, freezing them to the tub and buckle. This resulted in the stitching around one strap tearing apart when the cover was just a few months new, and now at the start of the 2nd winter, the other strap has torn itself completely off.

Cheap covers Cheap covers! The seems are letting go and they won't replace or repair. I've had it for less then 3 months. If anyone doesn't believe me feel free to check all of their one star reviews on Amazon and yelp. I'm not the first to complain about their lack of craftsmanship.