Bought on 8/12/2017 arrived on doorstep… Bought on 8/12/2017 arrived on doorstep 8/25/2017. Cover is in perfect shape on delivery. Delivery was the professionals at SEKO that do better than UPS/USPS/FEDEX. The price was the best for what I got (Which is probably why there are all these "bad" reviews. Probably the competitors. Anyhow it has been OVER a year and it shows NO sign of wear. We use our Hottub in Cleveland about 4-5 times a week. Absolutely great experience with the cover. We have found the cover to be way better quality than what came with the hottub as well.

Excellent & Fast shipping and GREAT Customer Service Purchased a used hot tub this last winter and installed it this spring. The cover was worn out and pretty much unusable. We did our normal internet searching to find a cost effective quality source for a replacement and we found it at Beyondnice! With their measurement guide the cover fits great and looks great also! We had some user error (teenagers) and needed to replace some buckles, GREAT customer service and FAST response to help us out. I will be sending all my family and friends to Beyondnice for their spa needs.

Non existant customer...do not buy from them. This is the worst company I have ever dealt with in terms of their customer service. They simply will not answer phones (I held for 1 hour!!!) return emails or communicate in any way whatsoever. Nor will they honor the discounts shown on the web site...Do not do business with company's who could care less about their customers and who treat them like a nuisance, not to be communicated with at all.

Terrible business Terrible business - order at your own risk. They shipped me a cover, it arrived damaged, and they did not honor replacing it. Dealing with the owner Dan was an nightmare - rude, arrogant and disrespectful. In the end they never replaced it, despite their terms saying it would be replaced if arrived damaged...and now I'm out $450.

Poor craftsmanship and terrible customer service. 7/7/16: In response to BeyondNice's misinformed reply. I purchased the cover in October of 2016. It took several weeks for manufacturing and shipping of my custom cover which I received and placed in service in November of 2016. November to May 21st, the first date I contacted Beyond Nice, is 6 months. The warranty states that it covers 12 months. All handles on the cover are completely intact. None are, as Beyond Nice puts it, torn off. Pictures are available. There was never abuse. There is a cover lift, pics of which are also available. This is exactly the type of response I expected based on the very rude emails I received from them. I'm happy to include the text of those emails as well. I'm sure the owner would be embarrassed by the things they have said to me thus far. This is terrible customer service and my review stands. Purchased a cover in November. The stitching started coming undone on all sides in less than 6 months. Customer service asked for pictures and they first said they would replace the skin if I paid $45 to cover shipping. I pointed out that their warranty states no charge if less than 1 year. They then tried to say it's not covered due to improper use. The cover has been on the hot tub with a cover lift from day one. Now they are saying if I mail the skin back to them, they will repair it which will leave my foam cores exposed and needing to be placed on the ground to use the tub while I wait for shipping and repair. Customer service doesn't even know their own policies. I'm tired of being told something different every time I contact them. My original cover lasted 5 years until the UV finally broke down the vinyl, yet the stitching remained intact the entire time. I saved nothing by using Beyond Nice. Poor craftsmanship and terrible customer service. Don't waste your money.