Poor craftsmanship and terrible customer service. 7/7/16: In response to BeyondNice's misinformed reply. I purchased the cover in October of 2016. It took several weeks for manufacturing and shipping of my custom cover which I received and placed in service in November of 2016. November to May 21st, the first date I contacted Beyond Nice, is 6 months. The warranty states that it covers 12 months. All handles on the cover are completely intact. None are, as Beyond Nice puts it, torn off. Pictures are available. There was never abuse. There is a cover lift, pics of which are also available. This is exactly the type of response I expected based on the very rude emails I received from them. I'm happy to include the text of those emails as well. I'm sure the owner would be embarrassed by the things they have said to me thus far. This is terrible customer service and my review stands. Purchased a cover in November. The stitching started coming undone on all sides in less than 6 months. Customer service asked for pictures and they first said they would replace the skin if I paid $45 to cover shipping. I pointed out that their warranty states no charge if less than 1 year. They then tried to say it's not covered due to improper use. The cover has been on the hot tub with a cover lift from day one. Now they are saying if I mail the skin back to them, they will repair it which will leave my foam cores exposed and needing to be placed on the ground to use the tub while I wait for shipping and repair. Customer service doesn't even know their own policies. I'm tired of being told something different every time I contact them. My original cover lasted 5 years until the UV finally broke down the vinyl, yet the stitching remained intact the entire time. I saved nothing by using Beyond Nice. Poor craftsmanship and terrible customer service. Don't waste your money.

Good experience I have owned a hot tub for years, but never bought a cover on-line. The last one I bought from the hot tub dealer cost a little more and I got less - less quality and less thickness. Beyond nice made the ordering very simple - it arrived on time and is working nicely as it should with our existing easy-lift device.

Awesome customer service Ordered a cover fall of 2020. Yes it took a few months but EVERYTHING has a longer lead time these days. Cover arrived with no flaws or damage. Looked great. I did develop an issue (not due to the company or workmanship) Emailed Beyond Nice and they helped me pinpoint the problem. They were SUPER helpful and really stuck with me.. The only reason I ordered specifically this cover is for the reinforced center to use with a cover lift. Our first cover nearly split in half once the seams began to weather. I hope this weathers better. I would highly recommend these covers and the customer service that comes with purchasing one.

Non existant customer...do not buy from them. This is the worst company I have ever dealt with in terms of their customer service. They simply will not answer phones (I held for 1 hour!!!) return emails or communicate in any way whatsoever. Nor will they honor the discounts shown on the web site...Do not do business with company's who could care less about their customers and who treat them like a nuisance, not to be communicated with at all.

Cover damaged when received Cover damaged when received. Holes in it from shipping. Company refuses to do anything. Not going to last long. Got ripped off.