will not stand by an omission by their part on the order form We ordered a hot tub cover with our make and model number and filled out every line on their custom order form. When the cover came there were no cutouts for our raised digital control panel. I contacted the company and they said we needed to let them know it was raised. My point was how could we know that when the only thing on the custom order form had a line for raised speakers. Absolutely nothing else on the order form for any other raised parts of the tub. In order to fix the cover we would have to pay an additional $300 on top of the cost of the original cover. They will not admit neglect on their part for the omission on the order form. Their reply to me: Really Linda? How in the world could we have known. Please see the reference on our website next to the make and model, we ask ALL clients using make and model to use these as a reference only and to make sure that they measure the cover. I am so very sorry that you did not notify us of the raised control panel, I was trying to help you get this resolved at this point I feel like you are blaming us for you not letting us know you have a raised control panel. Have a lovely day Cynthia We did all the measuring according to their order form. I'm sorry but it is their business to know and there should have been something on the order form to indicate raised parts that may need a special template cutout. Not a good company to work with at all!

Terrible business Terrible business - order at your own risk. They shipped me a cover, it arrived damaged, and they did not honor replacing it. Dealing with the owner Dan was an nightmare - rude, arrogant and disrespectful. In the end they never replaced it, despite their terms saying it would be replaced if arrived damaged...and now I'm out $450.

Cover damaged when received Cover damaged when received. Holes in it from shipping. Company refuses to do anything. Not going to last long. Got ripped off.

Good experience Order was really easy and what I wanted. When I called to clarify things in my order the rep was super helpful and nice. Got the package through FedEx with some minor damages and they were really helpful in resolving any issue I had with it

Good experience I have owned a hot tub for years, but never bought a cover on-line. The last one I bought from the hot tub dealer cost a little more and I got less - less quality and less thickness. Beyond nice made the ordering very simple - it arrived on time and is working nicely as it should with our existing easy-lift device.