Cover is trash after 1 year. I've been through a few brands of covers on my tub and BeyondNice's has been the worst. The cover is weakly made and does not seal well. It constantly freezes itself to the lip of the tub during winter. Steam escapes, condenses, and runs down the straps, freezing them to the tub and buckle. This resulted in the stitching around one strap tearing apart when the cover was just a few months new, and now at the start of the 2nd winter, the other strap has torn itself completely off.

Beyond Nice Spa Covers Beyond Nice Spa Covers This is in regards to Beyond Nice spa covers and how things can really get hay wired!!! This all started when when an employee and I got cross-ways because of a minor issue that could have been easily resolved if it had been taken up the ladder. Later on Beyond Nice reached out to me and basically asked what could they do to resolve this problem? I relayed my previous solution and immediately it was resolved right on the spot!!! I might also mention, the employee I had previously spoken too is no longer employed there. I can also say without a doubt that the spa cover is very well made it has exceeded all my expectations!!! Johnny Ventura

Worst online purchase in the 18+ years … Worst online purchase in the 18+ years I have shopped online. Cover arrived damaged contact Beyond Nice and shipping company, both refused to stand behind their service/product. Thanks to PayPal for providing credit and billing BN, if you buy from BN use PayPal to give yourself coverage. I filled out the contact correction to have RL carriers call my cell phone before delivery. They never called, delivered and had my daughter sign as an adult. I'm sure the driver knew the little hole in the box was where a forklift speared and damaged the cover. I filled a claim but Beyond Nice told me to close my claim and they would work with RL. They later told me "sorry the claim was denied." DO NOT buy from them unless you like a 50/50 chance of losing money

I rarely leave reviews I rarely leave reviews, but feel strongly enough to let people know DO NOT buy from this company. The spa cover was delivered damaged in a punctured box with the actual spa cover inside also damaged in multiple spots. The delivery driver verified the damage and wrote "hole in box" on the receipt. We ourselves were instructed to write "damage" only on receipt, which we did, but because the driver wrote more than that, Beyond Nice says that voided their damage claim policy. Shocking, you spend good money for something that comes damaged from a shipper they hired and they blame the customer and refuse to provide what you paid for. Order locally and check the BBB site and other online reviews, you'll see this has happened to others. If I could do over, I would order locally.

will not stand by an omission by their part on the order form We ordered a hot tub cover with our make and model number and filled out every line on their custom order form. When the cover came there were no cutouts for our raised digital control panel. I contacted the company and they said we needed to let them know it was raised. My point was how could we know that when the only thing on the custom order form had a line for raised speakers. Absolutely nothing else on the order form for any other raised parts of the tub. In order to fix the cover we would have to pay an additional $300 on top of the cost of the original cover. They will not admit neglect on their part for the omission on the order form. Their reply to me: Really Linda? How in the world could we have known. Please see the reference on our website next to the make and model, we ask ALL clients using make and model to use these as a reference only and to make sure that they measure the cover. I am so very sorry that you did not notify us of the raised control panel, I was trying to help you get this resolved at this point I feel like you are blaming us for you not letting us know you have a raised control panel. Have a lovely day Cynthia We did all the measuring according to their order form. I'm sorry but it is their business to know and there should have been something on the order form to indicate raised parts that may need a special template cutout. Not a good company to work with at all!