Awesome customer service Ordered a cover fall of 2020. Yes it took a few months but EVERYTHING has a longer lead time these days. Cover arrived with no flaws or damage. Looked great. I did develop an issue (not due to the company or workmanship) Emailed Beyond Nice and they helped me pinpoint the problem. They were SUPER helpful and really stuck with me.. The only reason I ordered specifically this cover is for the reinforced center to use with a cover lift. Our first cover nearly split in half once the seams began to weather. I hope this weathers better. I would highly recommend these covers and the customer service that comes with purchasing one.

Extremely misleading awful company! Extremely misleading awful company!! I purchased a tri fold cover that was obviously assumed to be connected together with two seams but they sent an extremely poor made, sub par cover that comes in to pieces. Absolutely useless to prevent heat loss never mind debris from entering the tub. With that said there non caring and horrible attitude when I called for an explanation was horrendous!!! To be clear I have never written a bad review about a company this is my first! the quality and customer satisfaction is terrible in my option and I would definitely avoid Beyond nice Hot covers!

Worst online purchase in the 18+ years … Worst online purchase in the 18+ years I have shopped online. Cover arrived damaged contact Beyond Nice and shipping company, both refused to stand behind their service/product. Thanks to PayPal for providing credit and billing BN, if you buy from BN use PayPal to give yourself coverage. I filled out the contact correction to have RL carriers call my cell phone before delivery. They never called, delivered and had my daughter sign as an adult. I'm sure the driver knew the little hole in the box was where a forklift speared and damaged the cover. I filled a claim but Beyond Nice told me to close my claim and they would work with RL. They later told me "sorry the claim was denied." DO NOT buy from them unless you like a 50/50 chance of losing money

Bought on 8/12/2017 arrived on doorstep… Bought on 8/12/2017 arrived on doorstep 8/25/2017. Cover is in perfect shape on delivery. Delivery was the professionals at SEKO that do better than UPS/USPS/FEDEX. The price was the best for what I got (Which is probably why there are all these "bad" reviews. Probably the competitors. Anyhow it has been OVER a year and it shows NO sign of wear. We use our Hottub in Cleveland about 4-5 times a week. Absolutely great experience with the cover. We have found the cover to be way better quality than what came with the hottub as well.

Customer service is fine Customer service is fine. We received our cover which was made to our specifications. My only comment is the quality seems cheap. It's lightweight and seems as if it would blow off the top if not for the tie down straps or cover lift. Likely they will defend the quality based on my review but we have high standards and should have went with a higher quality product. Our mistake. After seeing response I will give better rating. I'll give it time . I appreciate you taking the time to respond..