Extremely misleading awful company! Extremely misleading awful company!! I purchased a tri fold cover that was obviously assumed to be connected together with two seams but they sent an extremely poor made, sub par cover that comes in to pieces. Absolutely useless to prevent heat loss never mind debris from entering the tub. With that said there non caring and horrible attitude when I called for an explanation was horrendous!!! To be clear I have never written a bad review about a company this is my first! the quality and customer satisfaction is terrible in my option and I would definitely avoid Beyond nice Hot covers!

Cheap covers Cheap covers! The seems are letting go and they won't replace or repair. I've had it for less then 3 months. If anyone doesn't believe me feel free to check all of their one star reviews on Amazon and yelp. I'm not the first to complain about their lack of craftsmanship.

Cover is shipped in pieces, assembly is impossible. No customer support. The hot tub cover arrives in pieces, and must be assembled. The foam pieces don't fit inside the cover, even after heating it up to 90* to soften it. I had to destroy the foam to get it in. Because of this poor fit, there's lots of strain on the zipper, which broke immediately because it's brittle zinc. Customer service was useless. I'm left without a hot tub cover, and without $500. Here's my exchange with Customer service: Me: "I tried to in the foam pieces and zip it up, the pull tab on the zipper on the vinyl broke. When I put some twine through the zipper area where the pull tab broke off, the ensure zipper thing that combines the zipper broke off. Please help, this has been very frustrating" CS: " Sorry you are frustrated. As the instructions from the vinyl box explain, you cannot use the zipper to force close the vinyl. ...we test assemble every cover before we package it to insure it will assemble easily for our customers.If you will ship the vinyl back to us, we will repair or replace the zipper, and return it to you." Me: "If there's a note about that in the instructions (*note, there isn't), it's not where I could find it (see attached). Will you send a label, or am I expected to pay for shipping?" CS: "Customers would be responsible for shipping. Unfortunately we don't have different zipper options so we'd replace yours with the same type."

Terrible business Terrible business - order at your own risk. They shipped me a cover, it arrived damaged, and they did not honor replacing it. Dealing with the owner Dan was an nightmare - rude, arrogant and disrespectful. In the end they never replaced it, despite their terms saying it would be replaced if arrived damaged...and now I'm out $450.

Beyond Nice Spa Covers Beyond Nice Spa Covers This is in regards to Beyond Nice spa covers and how things can really get hay wired!!! This all started when when an employee and I got cross-ways because of a minor issue that could have been easily resolved if it had been taken up the ladder. Later on Beyond Nice reached out to me and basically asked what could they do to resolve this problem? I relayed my previous solution and immediately it was resolved right on the spot!!! I might also mention, the employee I had previously spoken too is no longer employed there. I can also say without a doubt that the spa cover is very well made it has exceeded all my expectations!!! Johnny Ventura