Poor customer service I ordered a weighted blanket through Mosaic Weighted Blankets based on suggested weight but was too heavy and causing pain. I ordered through them on the basis they said you had 30 days to return items. I attempted to call/email customer service multiple times to get a return label but couldn't reach anyone and finally, because there is a 30 day limit to returns and I knew it would take time to get back to them, I paid out of pocket for an expensive way to mail it back to them but get a return receipt. So I know they received it within the 30 day limit. The blanket was in perfect condition and essentially never used and in original packaging, all as requested. They claim they do refunds in two weeks on their website but several weeks later no refund and again no response to call/email. I am out a lot of money and feels like they are not an honest company.

Won't sleep with it but .. I bought this for my ADHD 14 year old hoping it would help him sleep but he says it's to heavy to sleep under. However both he and my 17 year old love to cuddle up under it when they watch TV and my older child is threatening to take it to college much to my younger one's dismay so we may end up buying a second.

I just got my blanket and I love it!!! I just got my blanket and I love it! This is my second blanket from Mosaic. My other one, while beautiful and weighty, was a little too big and unwieldy for my size. When it finally bit the dust I decided to go with Mosaic again and I am not disappointed. The print is beautiful, the fabric feels nice, and the weight and dimensions are perfect. My only qualm was that customer service seemed, while polite, to be distracted and was not very knowledgeable or helpful in answering my questions.

Return problems.... I received my blankets in a timely fashion, but realized right away that they weren't for me. I requested and received the return label, and shipped them back via UPS in the original box. The rest of the return has been very unacceptable, I was only credited back for one of the blankets not both. I've now had to call two additional times to get the remainder of my money back and haven't seen it as of yet.

I purchased a clearance blanket (16lbs)… I purchased a clearance blanket (16lbs) and am pleased with the colors, pattern, and size although I was concerned about the dimensions of the blanket. I thought that it would be to small but the size is perfect. I only wish that the pockets were smaller so that the pellets didn’t shift as much. I find myself constantly readjusting the blanket in the middle of the night. I’m looking forward to purchasing another blanket for in the future.