Product good but had to call looking for order We love the product but we ordered an in stock option to get the fastest delivery time and had to call looking for our order to actually get it delivered. This happened two separate times.

Customer Service ZERO This has been, hands down, the worst customer service experience I have had. Not only was it not clear that things wouldn't ship in time for Christmas arrival, but then I was told they would ship "by Christmas." This also wasn't true. I dedicated 19 e-mail (yes, 19) to asking them to ship each $270 blanket to a different address (as now the recipients are not home for the holidays) and they tell me no. Their website clearly states "free shipping over $149," so tell me how this is right... You'd think companies would realize the way to create repeat customers (who bought just shy of $600 in product on the first purchase!!!) is to provide a general level of kindness and responsiveness for reasonable accommodation. How ridiculous! Also, the phone number they provide goes nowhere...

I spent $250 on a blanket based on… I spent $250 on a blanket based on seeing in several places on their site that blankets are returnable, only to find out the one I ordered turned out not to be returnable. Now I have a totally unusable $250 blanket. It is beyond uncomfortable -- it is cold and never really warmed up, it is so heavy I have trouble breathing under it; I received no benefits at all. Living on social security, this is a devastating financial loss for me. Don't buy one. You might find out that an offering that looks stock turns out to be custom. Regardless of their alleged 7-day return policy, shockingly, my blanket came with a note in the box that it was not returnable. Following up on the response from the manufacturer to this review, the blanket arrived with a non-returnable note. Why would I call and challenge that? Their note below is in the same vein as selling an expensive and unusable blanket, following their chart instructions for suggested weight, and then refusing to allow a return. Don't order from this company.

At first I really linked the blanket… At first I really linked the blanket but the slightest tear in the fabric lead to the plastic pellets leaking out. It is not durable at all. My cats did not claw at it but simply walking across it created those little tears. Each segment should be reinforced with a durable pouch that gets sown in.

good product, didn’t work for us I ordered a twin size weighted blanket for my son who was having trouble sleeping, it seems to have helped him a little bit not as much as i was hoping - he is still waking during the night and having trouble getting back to sleep. The blanket is great quality but was smaller than i expected. My son says it’s comfortable and asks to sleep under it so we will keep using and hope eventually he starts sleeping through the night again