Return problems.... I received my blankets in a timely fashion, but realized right away that they weren't for me. I requested and received the return label, and shipped them back via UPS in the original box. The rest of the return has been very unacceptable, I was only credited back for one of the blankets not both. I've now had to call two additional times to get the remainder of my money back and haven't seen it as of yet.

I spent $250 on a blanket based on… I spent $250 on a blanket based on seeing in several places on their site that blankets are returnable, only to find out the one I ordered turned out not to be returnable. Now I have a totally unusable $250 blanket. It is beyond uncomfortable -- it is cold and never really warmed up, it is so heavy I have trouble breathing under it; I received no benefits at all. Living on social security, this is a devastating financial loss for me. Don't buy one. You might find out that an offering that looks stock turns out to be custom. Regardless of their alleged 7-day return policy, shockingly, my blanket came with a note in the box that it was not returnable. Following up on the response from the manufacturer to this review, the blanket arrived with a non-returnable note. Why would I call and challenge that? Their note below is in the same vein as selling an expensive and unusable blanket, following their chart instructions for suggested weight, and then refusing to allow a return. Don't order from this company.

Poor customer service I ordered a weighted blanket through Mosaic Weighted Blankets based on suggested weight but was too heavy and causing pain. I ordered through them on the basis they said you had 30 days to return items. I attempted to call/email customer service multiple times to get a return label but couldn't reach anyone and finally, because there is a 30 day limit to returns and I knew it would take time to get back to them, I paid out of pocket for an expensive way to mail it back to them but get a return receipt. So I know they received it within the 30 day limit. The blanket was in perfect condition and essentially never used and in original packaging, all as requested. They claim they do refunds in two weeks on their website but several weeks later no refund and again no response to call/email. I am out a lot of money and feels like they are not an honest company.

Colors and cost Colors and cost You have a great selection of colors and your prices are similar to other companies. I am now sleeping so much better; the blanket helps me feel safe and more comfortable. Suggestions to make your company better: Your return policy is terrible...7 days? If it's going to be that short, the least you could do is provide a return shipping label. I think you could get a lot more business if you paid for shipping, not all shipping options, just the lowest one. The blanket itself is expensive, but worth it.

Do not buy from this company My husband thought he would surprise me by getting this throw to help with my anxiety. I was in Texas at the time so though he was doing a good thing by supporting a local business, was a big mistake. The quality of the throw was terrible so I contacted the company for a return, they were slow in responding but I did get the return code and shipped it back to them within the time frame that was stated in the return policy. Almost 2 months later, I have not received a refund and they do not answer phone calls or emails. Do not make the mistake that my husband made.