Customer Service ZERO This has been, hands down, the worst customer service experience I have had. Not only was it not clear that things wouldn't ship in time for Christmas arrival, but then I was told they would ship "by Christmas." This also wasn't true. I dedicated 19 e-mail (yes, 19) to asking them to ship each $270 blanket to a different address (as now the recipients are not home for the holidays) and they tell me no. Their website clearly states "free shipping over $149," so tell me how this is right... You'd think companies would realize the way to create repeat customers (who bought just shy of $600 in product on the first purchase!!!) is to provide a general level of kindness and responsiveness for reasonable accommodation. How ridiculous! Also, the phone number they provide goes nowhere...

I didn't think that the blanket would… I didn't think that the blanket would be this small; I ordered a large but what I got really was something that made it impractical to use in light of the small size. I am approximately 6'0 and weight 180; this wasn't what I had expected and what I thought I was getting was something substantially bigger. Unfortunately, I have shelved this blanket in the closet and don't think I may be using it in the foreseeable future...

Very poor quality Very poor quality. Plastic beads in pockets, for some inexplicable reason, the pockets also contain loft which all bunches up in a corner of the pocket. I will be shocked if this blanket survives the first washing. Much higher quality weighted blankets out there.

I just got my blanket and I love it!!! I just got my blanket and I love it! This is my second blanket from Mosaic. My other one, while beautiful and weighty, was a little too big and unwieldy for my size. When it finally bit the dust I decided to go with Mosaic again and I am not disappointed. The print is beautiful, the fabric feels nice, and the weight and dimensions are perfect. My only qualm was that customer service seemed, while polite, to be distracted and was not very knowledgeable or helpful in answering my questions.

Do not use this company I ordered from this company in time for a holiday gift. They not only never delivered the blanket they will not respond back about a refund. The owner blamed it on supply chain issues but they never reached out to let the customer (me) know about the issues. They are terrible to interact with as they have not kept to their word.