At first I really linked the blanket… At first I really linked the blanket but the slightest tear in the fabric lead to the plastic pellets leaking out. It is not durable at all. My cats did not claw at it but simply walking across it created those little tears. Each segment should be reinforced with a durable pouch that gets sown in.

Customer Service ZERO This has been, hands down, the worst customer service experience I have had. Not only was it not clear that things wouldn't ship in time for Christmas arrival, but then I was told they would ship "by Christmas." This also wasn't true. I dedicated 19 e-mail (yes, 19) to asking them to ship each $270 blanket to a different address (as now the recipients are not home for the holidays) and they tell me no. Their website clearly states "free shipping over $149," so tell me how this is right... You'd think companies would realize the way to create repeat customers (who bought just shy of $600 in product on the first purchase!!!) is to provide a general level of kindness and responsiveness for reasonable accommodation. How ridiculous! Also, the phone number they provide goes nowhere...

Do not use this company I ordered from this company in time for a holiday gift. They not only never delivered the blanket they will not respond back about a refund. The owner blamed it on supply chain issues but they never reached out to let the customer (me) know about the issues. They are terrible to interact with as they have not kept to their word.

Colors and cost Colors and cost You have a great selection of colors and your prices are similar to other companies. I am now sleeping so much better; the blanket helps me feel safe and more comfortable. Suggestions to make your company better: Your return policy is terrible...7 days? If it's going to be that short, the least you could do is provide a return shipping label. I think you could get a lot more business if you paid for shipping, not all shipping options, just the lowest one. The blanket itself is expensive, but worth it.

Return problems.... I received my blankets in a timely fashion, but realized right away that they weren't for me. I requested and received the return label, and shipped them back via UPS in the original box. The rest of the return has been very unacceptable, I was only credited back for one of the blankets not both. I've now had to call two additional times to get the remainder of my money back and haven't seen it as of yet.