Customer Service ZERO This has been, hands down, the worst customer service experience I have had. Not only was it not clear that things wouldn't ship in time for Christmas arrival, but then I was told they would ship "by Christmas." This also wasn't true. I dedicated 19 e-mail (yes, 19) to asking them to ship each $270 blanket to a different address (as now the recipients are not home for the holidays) and they tell me no. Their website clearly states "free shipping over $149," so tell me how this is right... You'd think companies would realize the way to create repeat customers (who bought just shy of $600 in product on the first purchase!!!) is to provide a general level of kindness and responsiveness for reasonable accommodation. How ridiculous! Also, the phone number they provide goes nowhere...

Product good but had to call looking for order We love the product but we ordered an in stock option to get the fastest delivery time and had to call looking for our order to actually get it delivered. This happened two separate times.

Won't sleep with it but .. I bought this for my ADHD 14 year old hoping it would help him sleep but he says it's to heavy to sleep under. However both he and my 17 year old love to cuddle up under it when they watch TV and my older child is threatening to take it to college much to my younger one's dismay so we may end up buying a second.

I ordered a Mosaic blanket I ordered a Mosaic blanket. My card was charged before it was shipped. I call and reminded them to ship my blanket. The blanket was not what I thought. I jumped through Mosaic's hoops to return the blanket. They recieved it. I had to contact them twice to credit my $. The blanket was just too small. Otherwise their product was acceptable. The customer service was a goose chase. My review on the Mosaic website was immediately removed. That is why there are all 5 star reviews on their site.

At first I really linked the blanket… At first I really linked the blanket but the slightest tear in the fabric lead to the plastic pellets leaking out. It is not durable at all. My cats did not claw at it but simply walking across it created those little tears. Each segment should be reinforced with a durable pouch that gets sown in.