I spent $250 on a blanket based on… I spent $250 on a blanket based on seeing in several places on their site that blankets are returnable, only to find out the one I ordered turned out not to be returnable. Now I have a totally unusable $250 blanket. It is beyond uncomfortable -- it is cold and never really warmed up, it is so heavy I have trouble breathing under it; I received no benefits at all. Living on social security, this is a devastating financial loss for me. Don't buy one. You might find out that an offering that looks stock turns out to be custom. Regardless of their alleged 7-day return policy, shockingly, my blanket came with a note in the box that it was not returnable. Following up on the response from the manufacturer to this review, the blanket arrived with a non-returnable note. Why would I call and challenge that? Their note below is in the same vein as selling an expensive and unusable blanket, following their chart instructions for suggested weight, and then refusing to allow a return. Don't order from this company.

good product, didn’t work for us I ordered a twin size weighted blanket for my son who was having trouble sleeping, it seems to have helped him a little bit not as much as i was hoping - he is still waking during the night and having trouble getting back to sleep. The blanket is great quality but was smaller than i expected. My son says it’s comfortable and asks to sleep under it so we will keep using and hope eventually he starts sleeping through the night again

I like the weight of the blanket I like the weight of the blanket. I just expected the size of the blanket itself to be larger. I don't know if I misunderstood or what but, I expected a much larger size blanket to cover my whole bed not just a small portion. That is my only disappointment.

My weighted blanket came to me with… My weighted blanket came to me with large black stains on it. I tried many methods to reach someone. I finally got a response email with fraudulent return mailing info. No one answers the phone. There was also a very large metal pipe fitting in the box. It also did not have a shipping or packing list. 10-18 I returned from out of state to find a replacement blanket. It was not the same color but it is clean. I have a mosaic blanket that I have had for many years and I absolutely love it and was hoping this experience would be the same. They need to work on customer service skills. I am satisfied with the attempt to rectify the situation.

Customer Service ZERO This has been, hands down, the worst customer service experience I have had. Not only was it not clear that things wouldn't ship in time for Christmas arrival, but then I was told they would ship "by Christmas." This also wasn't true. I dedicated 19 e-mail (yes, 19) to asking them to ship each $270 blanket to a different address (as now the recipients are not home for the holidays) and they tell me no. Their website clearly states "free shipping over $149," so tell me how this is right... You'd think companies would realize the way to create repeat customers (who bought just shy of $600 in product on the first purchase!!!) is to provide a general level of kindness and responsiveness for reasonable accommodation. How ridiculous! Also, the phone number they provide goes nowhere...