I ordered a Mosaic blanket I ordered a Mosaic blanket. My card was charged before it was shipped. I call and reminded them to ship my blanket. The blanket was not what I thought. I jumped through Mosaic's hoops to return the blanket. They recieved it. I had to contact them twice to credit my $. The blanket was just too small. Otherwise their product was acceptable. The customer service was a goose chase. My review on the Mosaic website was immediately removed. That is why there are all 5 star reviews on their site.

At first I really linked the blanket… At first I really linked the blanket but the slightest tear in the fabric lead to the plastic pellets leaking out. It is not durable at all. My cats did not claw at it but simply walking across it created those little tears. Each segment should be reinforced with a durable pouch that gets sown in.

Colors and cost Colors and cost You have a great selection of colors and your prices are similar to other companies. I am now sleeping so much better; the blanket helps me feel safe and more comfortable. Suggestions to make your company better: Your return policy is terrible...7 days? If it's going to be that short, the least you could do is provide a return shipping label. I think you could get a lot more business if you paid for shipping, not all shipping options, just the lowest one. The blanket itself is expensive, but worth it.

I spent $250 on a blanket based on… I spent $250 on a blanket based on seeing in several places on their site that blankets are returnable, only to find out the one I ordered turned out not to be returnable. Now I have a totally unusable $250 blanket. It is beyond uncomfortable -- it is cold and never really warmed up, it is so heavy I have trouble breathing under it; I received no benefits at all. Living on social security, this is a devastating financial loss for me. Don't buy one. You might find out that an offering that looks stock turns out to be custom. Regardless of their alleged 7-day return policy, shockingly, my blanket came with a note in the box that it was not returnable. Following up on the response from the manufacturer to this review, the blanket arrived with a non-returnable note. Why would I call and challenge that? Their note below is in the same vein as selling an expensive and unusable blanket, following their chart instructions for suggested weight, and then refusing to allow a return. Don't order from this company.

Do not buy from this company My husband thought he would surprise me by getting this throw to help with my anxiety. I was in Texas at the time so though he was doing a good thing by supporting a local business, was a big mistake. The quality of the throw was terrible so I contacted the company for a return, they were slow in responding but I did get the return code and shipped it back to them within the time frame that was stated in the return policy. Almost 2 months later, I have not received a refund and they do not answer phone calls or emails. Do not make the mistake that my husband made.