Colors and cost Colors and cost You have a great selection of colors and your prices are similar to other companies. I am now sleeping so much better; the blanket helps me feel safe and more comfortable. Suggestions to make your company better: Your return policy is terrible...7 days? If it's going to be that short, the least you could do is provide a return shipping label. I think you could get a lot more business if you paid for shipping, not all shipping options, just the lowest one. The blanket itself is expensive, but worth it.

My weighted blanket came to me with… My weighted blanket came to me with large black stains on it. I tried many methods to reach someone. I finally got a response email with fraudulent return mailing info. No one answers the phone. There was also a very large metal pipe fitting in the box. It also did not have a shipping or packing list. 10-18 I returned from out of state to find a replacement blanket. It was not the same color but it is clean. I have a mosaic blanket that I have had for many years and I absolutely love it and was hoping this experience would be the same. They need to work on customer service skills. I am satisfied with the attempt to rectify the situation.

Very poor quality Very poor quality. Plastic beads in pockets, for some inexplicable reason, the pockets also contain loft which all bunches up in a corner of the pocket. I will be shocked if this blanket survives the first washing. Much higher quality weighted blankets out there.

I spent $250 on a blanket based on… I spent $250 on a blanket based on seeing in several places on their site that blankets are returnable, only to find out the one I ordered turned out not to be returnable. Now I have a totally unusable $250 blanket. It is beyond uncomfortable -- it is cold and never really warmed up, it is so heavy I have trouble breathing under it; I received no benefits at all. Living on social security, this is a devastating financial loss for me. Don't buy one. You might find out that an offering that looks stock turns out to be custom. Regardless of their alleged 7-day return policy, shockingly, my blanket came with a note in the box that it was not returnable. Following up on the response from the manufacturer to this review, the blanket arrived with a non-returnable note. Why would I call and challenge that? Their note below is in the same vein as selling an expensive and unusable blanket, following their chart instructions for suggested weight, and then refusing to allow a return. Don't order from this company.

Poor customer service I ordered a weighted blanket through Mosaic Weighted Blankets based on suggested weight but was too heavy and causing pain. I ordered through them on the basis they said you had 30 days to return items. I attempted to call/email customer service multiple times to get a return label but couldn't reach anyone and finally, because there is a 30 day limit to returns and I knew it would take time to get back to them, I paid out of pocket for an expensive way to mail it back to them but get a return receipt. So I know they received it within the 30 day limit. The blanket was in perfect condition and essentially never used and in original packaging, all as requested. They claim they do refunds in two weeks on their website but several weeks later no refund and again no response to call/email. I am out a lot of money and feels like they are not an honest company.