BEWARE! BEWARE!! Regret my decision! Save yourself the frustration of coming to this imitation want a be eye optical.I should have walked out.1st red flag: NO actual Dr on-site. BS eye exam is done remote with some dude in a video chat wearing a white coat that can’t speak clear English handling the equipment with a remote control! Wth!!! Spent over $800 dollars on 2 glasses that were over priced! Good luck on glasses arriving on time because they are manufactured Kamala knows where and customer service Rep “olga” from India refuses to help. San Antonio store on SW military Rep Kathia can’t help. Website weekly says shipping delayed. You will get redirected to website to check status of BS eye glasses status! Please I implore you DONT TRUST THIS FAKE WANT-A-BE optical store. Only good thing I can say is saleswoman in store was the sweetest.

Since I’ve became pregnant nuno has… Since I’ve became pregnant nuno has been nothing but a harassment. He literally came to the store to fire me today due to me missing a day for my child appointment. And when I ask what I was fired for he stated using profane and creating a hostile work environment. He couldn’t provide proof nor show me when I did the things he accused me of.

I really don’t think they deserve 1… I really don’t think they deserve 1 star….unfortunately I bought insurance on my glasses and they were of no help…apparently all locations in Austin are closed and the closest one is in Killeen, Texas….if you call the number on the store in Parmer Ln. they are of no help….they say someone 🤷🏽‍♀️ will get intouch with me and help but I highly doubt that….when all of their locations in Austin, Texas are closed. I regret purchasing my glasses here and much less their insurance 🤦🏽‍♀️ please don’t waste your time there

How to get a refund from Eyelab Well , it seems that they're changing their name . No surprise considering how bad their reputation is . If you didn't get a refund as promised , file a complaint with the Better Business Bureau . I filed complaints with every agency I could find with no results . When I finally contacted the BBB I got a call from Eyelab within 2 days and a refund within a week ! Screw My Eyelab and Stanton Optical !

Was called back by home office to… Was called back by home office to remedy my scratches on glasses, was no help, they put me back in touch with store that could only apologize again but do nothing to resolve my problem, will never go back.Will use Americans Best again, there a least honest.